Opinion

The hospitality industry is enjoying its longest expansion and healthiest growth in decades, yet there are some troubling trends beginning to surface that threaten profitability and overall performance.... Read More

The disclosure of Facebook data breaches during the U.S. presidential election has created a shudder across the marketing landscape.... Read More

Smart devices, often referred to as the Internet of Things, offer the hospitality industry the opportunity to give guests a much richer and differentiated experience.... Read More

Ten years ago, I would have told you that maintaining operational stability while growing at this rate was impossible.... Read More

Life isn’t fair. So your mother told you when you were growing up, and the older you get, the more you realize her sage words are all too true. ... Read More

Airbnb and other “shared economy” businesses have raised the bar for travel providers who wish to deliver personalized, truly local experiences for guests. For hotels, the new environment means a rethink of a hotel’s relationship with their guests.... Read More

It was always going to be mildly controversial when the European Technology and Travel Services Association (ETTSA) released its report last week into direct hotel bookings.... Read More

The combination of artificial intelligence and tracking data will increasingly enable organizations to optimize operations, introduce automation, utilize prediction tools and adapt what they do in real-time to avert disruption.... Read More

In 1848, German philosophers Karl Marx and Friedrich Engels wrote The Communist Manifesto to recognize the struggles of class in societies as they related to capitalism.... Read More

When planning a future trip, many people may have a beach getaway or hiking adventure in mind—but they still may be wondering where to go.... Read More

We have always defended the notion that the value online travel agencies have is to provide visibility to hotels and help them generate new sales, sales that otherwise would be impossible to access.... Read More

For many families, a vacation is a huge investment. Paying for airfare, hotel rooms, meals and excursions for a family of any size typically costs thousands of dollars - not to mention valuable vacation time.... Read More

With internet users preferring communication with images and, most importantly, voice activation, there is a great opportunity for hotels in this landscape.... Read More

In 1972, an employee of British Overseas Airways Corporation by the name of Ken Littlewood provided the genesis of what has become today's revenue management discipline.... Read More

Last week saw back-to-back acquisitions of two leading reservation systems in the tours and activities sector– FareHarbor in the U.S. by Booking Holdings and Iceland’s Bokun by TripAdvisor.... Read More