Opinion

This Michigan airport is using a system that notifies stakeholders if wait times exceed 25 minutes and if the queue has hit capacity. ... Read More

To prepare for revenge travel and secure long-term brand loyalty, travel brands should tap into digital CX.... Read More

The pandemic has put excess stress on systems which, in many cases, were already outdated, highlighting the need for innovation and automation in payments processes.... Read More

Magecart is taking off, but OTAs and travel sites can save themselves grief and major financial risk by acting in advance to ground this threat.  ... Read More

Given the current situation, where many channels are still not appearing and we don’t know if they will be activated this season, Booking.com has become the basket where most of a hotel's distribution eggs are stored. ... Read More

The sector will not recover at the speed it wants if its brands fail to follow the science and unless they do their part to urge people to take up the offer of vaccinations.... Read More

Building a strategy that isn’t solely reliant on IP address is a smart investment in the future, especially for travel organizations that use location data for targeting and information-gathering.... Read More

Seamless intermodal connectivity in Europe, as well as the rest of the world, comes with many challenges, barriers and problems to overcome.... Read More

How can airlines use technology to improve the overall customer journey as travelers take off in growing numbers? Here are three areas that airlines can focus on to improve the passenger experience.... Read More

If a brand can inspire just one customer (or thousands) to do the right thing when they return home, by the way it behaves on the smaller things, then it's a strategy worth implementing.... Read More

Sustainability consultancy Sea Going Green offers tips travel and tourism organizations can use to boost their environmental-friendliness.... Read More

As artificial intelligence technologies continue to advance in sophistication and adoption, they will hyper-charge personalization in the travel industry.... Read More

Technology and data-driven strategies can help destinations of all sizes build sustainable business models.... Read More

While a significant move to simplify digital keys, Apple Wallet only solves one part of the complex digital check-in process.... Read More

MMGY CEO Clayton Reid outlines the short- and long-term market conditions impacting the travel industry’s recovery.... Read More