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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

Skype Translator rolls out worldwide, providing a truly seamless communication tool
News / Technology
Skype Translator rolls out worldwide, providing a truly seamless communication tool
By Nick Vivion | May 12, 2015
Up until now, Google Translate had been one of the only mainstream translation apps. Now Skype has... Read More
JetBlue offers some virtual help at the airport via Crewbot
News / Technology
JetBlue offers some virtual help at the airport via Crewbot
By Linda Fox | May 6, 2015
JetBlue has been dreaming up ways to make staffing at airports more efficient while also helping... Read More
Sabre keeping schtum on $500m deal
News / Distribution
Sabre keeping schtum on $500m deal
By Martin Cowen | May 5, 2015
Sabre's potential $500 million acquisition is still a possibility, CEO Tom Klein told analysts during... Read More
Should you be using Facebook Messenger for live customer service?
News / Online
Should you be using Facebook Messenger for live customer service?
By Nick Vivion | May 5, 2015
You've invested countless dollars and hours into an amazing Facebook presence that offers direct... Read More
What data from ad views says about mobile search tactics
News / Online
What data from ad views says about mobile search tactics
By Sean O'Neil | May 5, 2015
New research suggests how travelers are interacting with online ads. A top finding: Many companies are... Read More
The race to the bottom in travel (where we all lose out)
News / Distribution
The race to the bottom in travel (where we all lose out)
By Viewpoints | May 4, 2015
Many of us in travel are utilising new marketing techniques and new technology brings opportunities to... Read More
Lonely Planet links up latest guidebook with companion app in multimedia play
News / Technology
Lonely Planet links up latest guidebook with companion app in multimedia play
By Nick Vivion | April 30, 2015
There hasn't been much news out of Lonely Planet since being acquired in 2013. Recently, however, the... Read More
Grasp the Google search change as a chance to clean up your mobile act
News / Technology
Grasp the Google search change as a chance to clean up your mobile act
By Viewpoints | April 30, 2015
Google's latest update is no cause for alarm but rather an opportunity to get your mobile strategy in... Read More
Action stations for travel data
News / Online
Action stations for travel data
By Viewpoints | April 30, 2015
In a recent article, we outlined the importance of understanding, and benefiting from, sophisticated... Read More
Small hotels can get sites from BookingSuite for a 10% cut of direct
News / Distribution
Small hotels can get sites from BookingSuite for a 10% cut of direct
By Sean O'Neil | April 29, 2015
Online hotel distribution behemoth Booking.com last week formally debuted BookingSuite, its new... Read More
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