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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

sojern state of the industry 2019
News / Online
What's on the minds of 600+ travel marketers? Personalization - and Facebook
By Jill Menze | February 21, 2019
Sojern's massive survey of more of travel marketers identifies key challenges and priorities for... Read More
Ctrip hotel marketing training
News / Online
Ctrip expands its "Hotel University" training program to hoteliers worldwide
By Mitra Sorrells | February 21, 2019
The travel giant is growing its in-person marketing training - dubbed Ctrip Hotel University - to... Read More
WEBINAR REPLAY! The future of customer experience and e-commerce - bringing the customer to life
News / Online
WEBINAR REPLAY! The future of customer experience and e-commerce - bringing the customer to life
By PhocusWire | February 21, 2019
UserReplay and Dnata present the key customer experience challenges for the travel industry in 2019... Read More
The mobile-first world holds tremendous revenue potential for hoteliers - here's why
Opinion / Online
The mobile-first world holds tremendous revenue potential for hoteliers - here's why
By Max Starkov - HEBS Digital | February 20, 2019
As the travel planning process increases in complexity, hoteliers need to find ways to engage their... Read More
Egencia adds hotel chat, package booking features to business travel platform
News / Online
Egencia adds hotel chat, package booking features to business travel platform
By Jill Menze | February 20, 2019
Egencia is rolling out platform updates to benefit both business travelers and travel managers.... Read More
lonely-planet-arrivalguides-2
News / Online
Lonely Planet buys ArrivalGuides, plots industry partnership model
By Linda Fox | February 19, 2019
Age-old guidebook-turned-digital travel content brand Lonely Planet buys ArrivalGuides as it looks to... Read More
Will consumer demand for convenience transform the checked baggage experience?
Opinion / Online
Will consumer demand for convenience transform the checked baggage experience?
By LugLess | February 19, 2019
Just as the taxi business was slow to make changes with the proliferation of the on-demand economy,... Read More
Four notable trends and stories impacting the airline sector right now
News / Online
Four notable trends and stories impacting the airline sector right now
By Phocuswright Research  | February 18, 2019
A look at the four most notable trends and stories that are impacting the U.S. airline segment in... Read More
Sounding Off: Digitalization can help remove mafia tag from tours and activities
Interview / Online
Sounding Off: Digitalization can help remove mafia tag from tours and activities
By PhocusWire | February 15, 2019
Removing manual process (such as cash) and historic (perhaps unfair) relationships between supplier... Read More
hilton-q4-2018-direct-channels
News / Distribution
Hilton maintains focus on direct relationships as growth outstrips agency channel
By Linda Fox | February 14, 2019
Hilton boosted its loyalty program by 14 million members in 2018 and continues to focus on direct... Read More
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