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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

VIDEO: What Asia Pacific is teaching the travel industry
News / Online
VIDEO: What Asia Pacific is teaching the travel industry
By Kevin May | July 1, 2019
The recently appointed EVP for online travel agencies and managing director for Asia Pacific at... Read More
Sounding Off: The first six months of PhocusWire's weekly editorials in 2019
Interview / Online
Sounding Off: The first six months of PhocusWire's weekly editorials in 2019
By PhocusWire | June 28, 2019
This week we bring you the full archive from the first six months of 2019 - here in one place.... Read More
taxi2airport-funding
News / Distribution
Taxi2Airport hails €2.2M in funding, plots B2B partnership growth
By Linda Fox | June 28, 2019
Taxi2Airport has announced €2.2M in new funding and plans to invest in extending its B2B partnerships... Read More
The Amazon effect on travel customer service: Patience is no longer a virtue
Opinion / Online
The Amazon effect on travel customer service: Patience is no longer a virtue
By Ford Blakely - Zingle | June 28, 2019
The old saying that patience is a virtue is no longer valid. Not in today’s world, where top brands... Read More
Flywire payment complexities tours and activities
News / Online
Q&A: Payment complexities in the growing tours and activities sector
By Mitra Sorrells | June 28, 2019
Flywire's Colyn Smyth discusses some of the challenges related to payments in the tours and activities... Read More
Huangbaoche brings in $50M for guided tour driver platform
News / Online
Huangbaoche brings in $50M for guided tour driver platform
By Kevin May | June 27, 2019
The Series C round into the Beijing, China-based company comes just 15 months after another $50... Read More
The Phocuswright Conference 2019 - speakers announced, secure a registration discount
News / Online
The Phocuswright Conference 2019 - speakers announced, secure a registration discount
By PhocusWire | June 27, 2019
The boss of one of the online travel brands of the moment, OYO Rooms, makes a welcomes return to... Read More
Booking.com CEO Gillian Tans moves aside, Glenn Fogel steps in
News / Online
Booking.com CEO Gillian Tans moves aside, Glenn Fogel steps in
By Kevin May | June 26, 2019
The sudden change at the top of Booking.com, announced today, is effective immediately and ends a... Read More
Getting out of the way of "innovation" in travel
News / Technology
Getting out of the way of "innovation" in travel
By Linda Fox | June 26, 2019
Amazon Web Services believes the travel industry is stuck in silos and an “old way of thinking about... Read More
tours-activities-panel-email
News / Online
VIDEO: A maturing market for tours and activities
By Kevin May | June 26, 2019
Booking.com's entry into the tours and activities sector and TripAdvisor's likewise move... Read More
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September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
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Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
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Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More