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PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with the web, featuring news, analysis, interviews, research and more.

News / Online

Airbnb makes big changes to its cancellation policy, eliminating certain guest protections

By Mitra Sorrells | September 24, 2020

The new policy, developed with input from hosts, eliminates many personal situations such as illness... Read More

News / Online

Klook launches Klook Live interactive mobile content tool

By Kevin May | September 24, 2020

Klook Live works by pushing a livestream of content to users on a mobile device, giving them the... Read More

Interview / Online

How I Got Here, episode 43 - Varun Khona of Headout

By PhocusWire | September 24, 2020

The Headout story is a classic startup tale involving hard times in New York City and an appearance on... Read More

News / Online

Airbnb launches new portal with resources for governments, tourism organizations

By Mitra Sorrells | September 24, 2020

Airbnb says it has created the new "City Portal" to help communities benefit from its marketplace.... Read More

News / Online

VIDEO: Gillian Tans of Booking.com on diversity and leadership in travel

By PhocusWire | September 23, 2020

The Booking.com chairwoman discusses her career path at the business and the challenges the industry... Read More

News / Online

The Phocuswright Conference is moving entirely online in November

By PhocusWire | September 23, 2020

The Phocuswright Conference Online 2020 will be a platform for smart insights and healthy debate as we... Read More

News / Online

CitizenM targets remote workers with new corporate subscription plan

By Mitra Sorrells | September 23, 2020

Amsterdam-based CitizenM's monthly flat-rate plan provides three nights of stays, three hours of... Read More

News / Online

Uber targets commuters as businesses get back to the office

By Kevin May | September 22, 2020

Uber will introduce Employee Group Rides and Business Charter services as pilots projects in North... Read More

News / Online

Booking.com introduces longer-stay rates

By Christina Jelski - Travel Weekly | September 22, 2020

The move is largely designed to bolster Booking.com's homes and apartments business, which has... Read More

Opinion / Online

Reevaluating travel risk through the lens of equality, diversity and inclusion

By Rhiannon Parker - Intertek Cristal | September 22, 2020

Notably missing from the dialogue around diversity and inclusion in the travel industry is critically... Read More

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News / Technology

ATPCO tackles challenge of matching AI travel requests to airline products

News / Technology

PhocusWire travel tech news briefs: Hilton, Mews, PriceLabs and more...

News / Distribution

Exclusive: 1.1 million hotel-branded ads linked to ‘predatory OTAs’ in a single month

News / Technology

Duetto acquires FLYR Hospitality to boost AI capabilities

News / Technology

BA-parent IAG applies a 3-question test for AI automation

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More