Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Optimizing airline customer engagement: Integrating airline partners at every touchpoint
From Our Partners / Online
Optimizing airline customer engagement: Integrating airline partners at every touchpoint
By Michelle Bruno | June 30, 2025
Partnerships enable airlines to optimize customer engagement at multiple touchpoints, contributing data and insights, closing service gaps, mitigating disruption, providing specialized services and... Read More
Report—Cross-border payments in travel: Risks, rewards and the road ahead
From Our Partners / Online
Report—Cross-border payments in travel: Risks, rewards and the road ahead
By Michelle Bruno | June 30, 2025
This exclusive report, produced by PhocusWire in association with Worldline, details the potential, costs, benefits and solutions available to travel retailers.  Read More
Travello acquired by U.S.-based travel tech provider TWAI
News / Online
Travello acquired by U.S.-based travel tech provider TWAI
By Abby Crotty | June 27, 2025
Travello founder and CEO Ryan Hanly said that the acquisition will help the company scale its tours and activity platform globally. Read More
How hotels should be thinking about their visibility on AI platforms
News / Technology
How hotels should be thinking about their visibility on AI platforms
By Linda Fox & Morgan Hines | June 26, 2025
Cloudbeds' study delves into how hotels appear in AI search results.   Read More
Lighthouse introduces Connect AI solution for hotels
News / Technology
Lighthouse introduces Connect AI solution for hotels
By Abby Crotty | June 26, 2025
Lighthouse's new solution, Connect AI, bridges the gap between hotel brands and AI chat interfaces. Read More
How a ferry company thinks about AI trip planning
News / Technology
How a ferry company thinks about AI trip planning
By Morgan Hines | June 26, 2025
Stena Line Travel and Retail Group CEO Jari Virtanen opens up about the company AI trip planning solution that was born on the back of modular technology.   Read More
Online travel veterans on travel technology evolution and what's next
News / Online
Online travel veterans on travel technology evolution and what's next
By Abby Crotty | June 26, 2025
In a special session at Phocuswright Europe, online travel vets Mauricio Prieto and Gillian Tans shared their thoughts on the state of the industry and where it's headed amid the age of AI. Read More
Unlocking the power of virtual cards for B2B travel payments
From Our Partners / Technology
Unlocking the power of virtual cards for B2B travel payments
By PhocusWire | June 25, 2025
Worldline's head of travel, Chia Cartaya, offers practical advice on how OTAs can transform their operations and realize the full potential of virtual payment technology. Read More
What products need development, according to Expedia Group
News / Technology
What products need development, according to Expedia Group
By Morgan Hines | June 24, 2025
Shilpa Ranganathan, chief product officer of Expedia Group, said there are three areas that could benefit from more development, product-wise. Read More
Hotels grapple with ‘secondary OTAs’ for pricing control
News / Distribution
Hotels grapple with ‘secondary OTAs’ for pricing control
By Matthew Parsons | June 24, 2025
There's been a “channel shift” back to the OTAs and other digital avenues, but hotels are starting to lose control of their rates. Read More
Elevation Capital offloads Ixigo shares as Schroder Fund buys in
News / Online
Elevation Capital offloads Ixigo shares as Schroder Fund buys in
By Abby Crotty | June 23, 2025
The block deal went through on June 19, with the Schroder Fund acquiring a significant stake from Elevation Capital. Read More
Companjon - Launch pitch at Phocuswright Europe 2025
Interview / Online
Companjon - Launch pitch at Phocuswright Europe 2025
By PhocusWire | June 23, 2025
Companjon was one of four innovators that pitched their companies on stage at Phocuswright Europe 2025. Read More
MakeMyTrip raises $2.6B to buy back stake from Trip.com Group
News / Online
MakeMyTrip raises $2.6B to buy back stake from Trip.com Group
By Linda Fox | June 23, 2025
Trip.com Group, then Ctrip, initially invested in MakeMyTrip in early 2016 and then upped its stake three years later. Read More
European traveler mindset in 2025: Simplicity, search and social influence
News / Online
European traveler mindset in 2025: Simplicity, search and social influence
By Phocuswright Research | June 23, 2025
For travel companies, digital infrastructure matters more than ever, but travelers are still grounded in pragmatic behaviors. Read More
Sophisticated scams are on the rise: How travel brands can secure trust
News / Technology
Sophisticated scams are on the rise: How travel brands can secure trust
By Morgan Hines | June 23, 2025
The list of cyber threats to travel brands such as phishing, credential stuffing and nation state attacks is growing as artificial intelligence advances. Read More
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