Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

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News / Technology
Expedia, Microsoft and travel experts on ChatGPT
By Mitra Sorrells | February 27, 2023
Listen to PhocusWire's first LinkedIn Audio event, with executives from Expedia and Microsoft and Kayak co-founder Paul English discussing the potential use of ChatGPT in travel.     Read More
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Interview / Startups
STARTUP STAGE: Travel platform Mapathink targets Southeast Asia
By Kathryn Walson | February 27, 2023
By disrupting the travel ancillary services market, Mapathink says it is looking at a huge addressable market. Read More
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News / Distribution
Amadeus expects further gains in 2023 as recovery continues
By Linda Fox | February 24, 2023
Air distribution revenue in 2022 was just over €2 billion, up 102% on 2021 and 73% on 2019 revenue. Read More
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News / Online
Earnings roundup: Grab, eDreams, Flight Centre
By Linda Fox | February 23, 2023
Grab, eDreams and Flight Centre update on their financial progress in Q4, 2022, Q3, 2022 and H1, 2023, respectively. Read More
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News / Technology launches in-app chatbot built on OpenAI
By Mitra Sorrells | February 21, 2023
Known as TripGen, the tool offers a conversational interface similar to ChatGPT and other natural language processing chat tools. Read More
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News / Online
Online travel agencies gain hotel booking ground in 2022
By Linda Fox | February 17, 2023
SiteMinder has crunched data from more than 100 million reservations last year to reveal as the most popular booking channel across its Top 12 lists. Read More
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News / Technology
Data and personalization business BD4 shutting up shop
By Linda Fox | February 16, 2023
A statement from Dnata Travel and BD4’s founders says the decision was made following a strategic and commercial review looking at market conditions and growth prospects. Read More
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News / Online
Tripadvisor CEO outlines new three-prong strategy
By Mitra Sorrells | February 16, 2023
New CEO Matt Goldberg provided details of the strategy, describing the overarching concept as creating a “modern media marketplace for travel.” Read More
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News / Technology
How ChatGPT will transform the travel industry - a PhocusWire LinkedIn Audio event
By Mitra Sorrells | February 14, 2023
Join us for PhocusWire's debut LinkedIn Audio Event as we discuss this topic with Microsoft's Shane O'Flaherty, Expedia Group's Rajesh Naidu and Kayak co-founder Paul English. Read More
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From Our Partners / Online
ITB Berlin returns in-person for first time since 2019
By ITB Berlin | February 14, 2023
ITB Berlin returns to Messe Berlin March 7 to 9 with travel tech providers from more than 30 countries. Read More
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Opinion / Online
January bookings indicate growing traveler confidence for 2023
By Melanie Brown - Key Data | February 13, 2023
Vacation rental bookings made in the first three weeks of January saw a dramatic increase compared with 2022.  Read More
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From Our Partners / Distribution
What agencies need to know about future travel retailing
By Michelle Bruno | February 10, 2023
Despite hurdles to the broader implementation of offers and orders across airlines, partners and sellers, the benefits of getting started are surfacing, and momentum is shifting across the industry. Read More
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News / Online
Expedia Group CEO says metrics show strategy is working
By Mitra Sorrells | February 9, 2023
In a call with analysts to discuss the company's Q4 and full year 2022 financial results, CEO Peter Kern says efforts to move all brands to the same front-end tech stack are nearly complete, with Vrbo... Read More
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From Our Partners / Technology
Travel agencies embrace a virtual future for B2B payments
By Chiara Quaia - Mastercard | February 9, 2023
Travel agencies are switching to the merchant of record payment model to increase protection and gain greater control over the entire consumer experience.   Read More
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Opinion / Online
From AI to Google: 5 truths for travel marketers in 2023
By Jared Alster - Dune7 | February 8, 2023
Generative AI can be a friend - or a foe - and don't look for Google to be unseated as the top search engine for travelers. Read More