Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Research Spotlight: How call centers are vital to the customer experience
News / Online
Research Spotlight: How call centers are vital to the customer experience
By Jill Menze | August 23, 2018
Operating a call center is often a costly - but necessary - endeavor for many travel companies. For one, to customers, the call center represents the face of suppliers and informs their first... Read More
Revenue and loyalty for vacation rentals in the age of Amazon and Google
Opinion / Online
Revenue and loyalty for vacation rentals in the age of Amazon and Google
By Mike Putman - Custom Travel Solutions | August 23, 2018
The accommodations market has expanded over the past decade, in part due to the growing vacation rental sector. However, nobody quite knows how vacation rentals will fit into the larger travel ecosystem... Read More
Using customer service as a growth tool for travel tech providers
Opinion / Technology
Using customer service as a growth tool for travel tech providers
By Lukas Hempel - BookingKit | August 20, 2018
The game for tour and activity software providers is decided by winning over new suppliers and monetizing them. Read More
Surveying the travel startup landscape, part 3: The support systems
News / Startups
Surveying the travel startup landscape, part 3: The support systems
By Mitra Sorrells | August 20, 2018
In the last few years, several support programs have launched to help entrepreneurs evaluate, develop and grow their innovative ventures across every aspect of travel and tourism.  Read More
The secret to direct bookings? Consider hotel website conversion rates
Opinion / Online
The secret to direct bookings? Consider hotel website conversion rates
By Max Starkov | August 17, 2018
A key imperative for hoteliers in 2018 is preventing travel planners from becoming distracted by digital noise and serving them content at the correct time in order to convert them into bookings. Read More
On The Beach takes offline chance with £20M Classic Collection deal
News / Online
On The Beach takes offline chance with £20M Classic Collection deal
By Kevin May | August 16, 2018
Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More
VIDEO: The new hotel power in Europe
News / Distribution
VIDEO: The new hotel power in Europe
By PhocusWire | August 15, 2018
The hotel sector in Europe is vastly different from its counterpart in North America, primarily due to the high volume of independent properties. Read More
How the flywheel of innovation is propelling business travel forward
Opinion / Technology
How the flywheel of innovation is propelling business travel forward
By Rob Greyber - Egencia | August 15, 2018
We are on the cusp of a new era in business travel. Advances in technology are driving us forward at breakneck speed. The industry is rife with new - but lately struggling - startups: online booking... Read More
Wegogo blockchain travel platform
News / Distribution
Wegogo aims for fair-share travel platform, alternative to web agency dominance
By Mitra Sorrells | August 14, 2018
In the midst of growth plans, Wegogo is forging ahead with the introduction of blockchain-based tech and the creation of its cryptocurrency known as WeGold. Read More
Has Airbnb booked its place at the top of the accommodation hierarchy?
Opinion / Distribution
Has Airbnb booked its place at the top of the accommodation hierarchy?
By Lucia Juliano - Harris Interactive | August 14, 2018
Airbnb celebrates its 10th birthday this year - a decade after its founders first rented out an air mattress in their living room to help pay the rent. Read More
Expedia Group pays $60M to buy out AirAsia from AirAsiaGo platform
News / Online
Expedia Group pays $60M to buy out AirAsia from AirAsiaGo platform
By Kevin May | August 14, 2018
An investment of $60 million has brought to an end a seven-year joint venture between Expedia Group and AirAsia to sell the airline's tickets alongside hotels. Read More
STARTUP STAGE: Vacaryx ticks high-touch and blockchain boxes for rental platform
Interview / Startups
STARTUP STAGE: Vacaryx ticks high-touch and blockchain boxes for rental platform
By Mitra Sorrells | August 14, 2018
Vacaryx is a vacation rental platform that aims to add transparency to the booking process by facilitating communication between hosts and guests.    Read More
Dnata acquires German tour operator Tropo
News / Distribution
Dnata acquires German tour operator Tropo
By Mitra Sorrells | August 13, 2018
Dnata, a Dubai-based provider of ground handling, cargo, travel and flight catering services for 300 airline customers in six continents, has acquired German tour operator Tropo. Read More
Surveying the travel startup landscape, part 2: Front line tips from the founders
News / Startups
Surveying the travel startup landscape, part 2: Front line tips from the founders
By Mitra Sorrells | August 13, 2018
For the second piece in our series on startups, we go to the front lines to gather insights from three startup founders.   Read More
Handiscover 700K funding
News / Startups
Handiscover raises $700,000 to expand accessible accommodations platform
By Mitra Sorrells | August 10, 2018
Handiscover, a startup to help people find and book accessible hotel rooms and rental properties, has raised $700,000 in new funding.   Read More
More 
The Phocuswright Conference 2026
Phocuswright Research
Phocuswright Events
Northstar Travel Group
Other Northstar Travel Group Products
Events by WIT
About Us
Advertise
Privacy
Contact Us
Do Not Sell or Share My Data
Copyright © 2026 by Northstar Travel Media LLC. All Rights Reserved. Phocuswright 301 Route 17 N., Suite 1150, Rutherford, NJ 07070 USA | Telephone: +1 860 350-4084
Phocuswright • The Phocuswright Conference • Phocuswright Europe • Global Startup Pitch • Web In Travel • Retail Travel
Register Now