Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Middle East series part 1 overview
News / Online
Middle East, part 1: How a young, digital-savvy population is impacting travel
By Mitra Sorrells | April 8, 2019
In part one in our series on the Middle East, we look at how the region's young and connected consumers are changing the travel landscape. Read More
phocuswright europe Stephan Ekbergh
Interview / Online
In the green room at Phocuswright Europe with... Stephan Ekbergh
By PhocusWire | April 8, 2019
In a series of interviews with executives participating at the event in Amsterdam in May, PhocusWire finds out what makes them tick... Next up: Travelstart founder and CEO Stephan Ekbergh. Read More
Prep for parity: everything hotels and online travel agencies need to know
From Our Partners / Distribution
Prep for parity: everything hotels and online travel agencies need to know
By Clive Wood - OTA Insight | April 8, 2019
The parity problem is not going away, but actionable data can help hoteliers address the problem and recoup revenue and reputation. Read More
sounding off 10 equalizer
Interview / Technology
Sounding Off: Personalization can be a great equalizer
By PhocusWire | April 5, 2019
Being able to spot trends within a small business's customer data does not take a huge amount of expertise, nor does it take huge amounts of investment. Read More
Travel policy 3.0: Six data-powered updates to improve corporate travel
From Our Partners / Technology
Travel policy 3.0: Six data-powered updates to improve corporate travel
By Ryan Wenger - WhereTo | April 5, 2019
Unlike the blunt rules of the analogue age, the new rules bear digital precision, and take advantage of access to live data. We call the new era of data-driven rules Travel Policy 3.0. Read More
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
From Our Partners / Technology
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
By Jim Pratt - WEX Corporate Payments  | April 4, 2019
Traditionally, consumer card details have been handed over to a booking agent, then to an airline or a hotel receptionist. Unfortunately, fraudulent activity could happen at any stage. Read More
Lonely Planet acquires TRILL to make its visual content bookable
News / Online
Lonely Planet acquires TRILL to make its visual content bookable
By Jill Menze | April 3, 2019
Lonely Planet will use TRILL's technology, which turns Instagram posts into bookable experiences, to cultivate a community of influencers. Read More
Google is at a crossroads with its ambitions in travel
News / Online
Google is at a crossroads with its ambitions in travel
By PhocusWire | April 3, 2019
The decisions around Google's strategy in travel will perhaps be made mainly by the company itself, despite the concerns of those that help fund its operations in the industry. Read More
Accor boosts Middle East distribution with Al Tayyar partnership
News / Distribution
Accor boosts Middle East distribution with Al Tayyar partnership
By Mitra Sorrells | April 3, 2019
Accor will provide Saudi Arabia-based Al Tayyar Travel Group direct access to real-time rates and availability for its portfolio of 4,800 hotels and resorts in 100 countries worldwide.    Read More
Why travelers expect brands to deliver an omnichannel experience from start to end?
From Our Partners / Online
Why travelers expect brands to deliver an omnichannel experience from start to end?
By Íñigo Valenzuela - Smartvel | April 3, 2019
It has become the trend for customers to reach out to several touchpoints for inspiration, price comparisons and customer reviews before finally choosing between different services. Read More
How smaller travel brands can ride the personalization wave
Opinion / Technology
How smaller travel brands can ride the personalization wave
By Matt Langie - Adara | April 2, 2019
Personalization is great for a global airline, or even a regional cruise line. For most smaller travel brands, even regular personalization can seem out of reach.  Read More
The wake-up call in security that travel brands need to listen to
News / Technology
The wake-up call in security that travel brands need to listen to
By Linda Fox | April 1, 2019
Security breaches in travel are rising - IBM gives some indication as to the reasons why and how much it can cost. Read More
Dear, airlines - are you new distribution compatible?
Opinion / Distribution
Dear, airlines - are you new distribution compatible?
By Ian Heywood - Travelport | April 1, 2019
The 16.1 standard for NDC will only get you so far. You can just about book an airline seat with it. But not much else. So it is not much use to anybody.  Read More
booking-a-b-testing
News / Online
When right goes wrong for travelers in A/B website testing
By Linda Fox | March 29, 2019
A/B testing has become a big part of what online travel agencies do to introduce new functionality and improve the user experience. But it has its problems. Read More
amadeus-cloud-migration
News / Technology
As Amadeus embarks on cloud journey, Expedia keeps it real
By Linda Fox | March 28, 2019
Amadeus has begun migrating services to the cloud beginning with its Master Pricer shopping technology. Read More
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