Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

News / Technology

PhocusWire's weekly travel tech news briefs: Agoda, Sabre, Travelport and more...

By PhocusWire | August 22, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

United sues Kiwi.com for trademark infringement

By Morgan Hines | August 21, 2025

This isn’t the first time Kiwi.com has faced legal action from an airline. Read More

News / Distribution

Travel has faced a turbulent H1 but leaders remain optimistic

By Linda Fox | August 21, 2025

While demand was down in certain regions of the world, travel companies are often quick to pivot to other destinations and product to compensate. Read More

News / Online

Addressing rising customer acquisition costs in travel

By Abby Crotty | August 21, 2025

According to a survey of approximately 270 respondents across the travel industry, customer acquisition costs were up approximately 35% from 2022 to 2025, while customer lifetime value was up just 4.5%.... Read More

News / Technology

Generative AI platform personalization: At what cost?

By Matthew Parsons | August 20, 2025

Travel companies have been striving to obtain specific, personalized data for many years. Are the AI platforms about to gain a competitive edge as they learn more about the users? Read More

News / Online

NusaTrip closes IPO, nets $15 million

By Abby Crotty | August 19, 2025

The OTA plans to use the capital to expand into new markets and explore mergers and acquisitions. Read More

Interview / Startups

Startup Stage: Aloja wants to help tour and activity operators boost earnings

By Abby Crotty | August 19, 2025

Aloja was founded by CEO Daniel Pino and chief technology officer Daniel Cabra, the team behind TourOpp, which was acquired by RocketRez in 2022. Read More

News / Online

Travel Tech Flashback: What made headlines in 2018?

By Linda Fox | August 19, 2025

Take a look back at some of the headlines in the travel industry from 2018. Do they any bearing on what's happening now? Read More

News / Technology

India-based OTA Yatra launches AI assistant DIYA

By Morgan Hines | August 18, 2025

The launch comes weeks after MakeMyTrip announced its own upgraded AI assistant for trip planning. Read More

From Our Partners / Online

Decoding online shopping: Travel and hospitality consumer trends for 2025

By AB Tasty | August 18, 2025

Find out where consumers get inspiration for new travel plans, what leads them to abandon their cart or booking, what types of AI tools can make the online experience easier and more. Read More

News / Online

Shifting paths: Inside the 2025 traveler decision signals

By Phocuswright Research | August 18, 2025

The future of travel is as much about how and why people choose their destinations as it is about where they go. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Agoda, Navan, Qatar Airways and more...

By PhocusWire | August 15, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

From Our Partners / Advertorial

Wingie Enuygun’s blueprint for multilingual support and AI-powered travel infrastructure

By Wingie Enuygun | August 14, 2025

By pairing real-time translation, voice automation and an AI-accessible MCP server with a unified human-plus-AI workspace, Wingie Enuygun has slashed costs, boosted its NPS and delighted its customers. Read More

News / Online

Travel trends and social media in Africa, the Middle East and China

By Abby Crotty | August 14, 2025

During an executive panel at Phocuswright Europe in Barcelona, panelists also touched on products they’re working on, B2B travel tech trends and fraud in Africa. Read More