Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Debunking the myths of the Next Generation Storefront for airlines
From Our Partners / Distribution
Debunking the myths of the Next Generation Storefront for airlines
By Anne Kolodziej - ATPCO | February 24, 2020
As with any industry-disrupting innovation, good news travels fast but misinformation flies at Mach speed. Such is the case with the Next-Generation Storefront, or NGS.  Read More
The new guest-centric look of loyalty for hotels
News / Online
The new guest-centric look of loyalty for hotels
By Mitra Sorrells | February 24, 2020
Hospitality companies both large and small are revamping their loyalty programs to focus on serving the needs of their guests. Read More
Hotel loyalty bookings in U.S. reach all-time high
News / Distribution
Hotel loyalty bookings in U.S. reach all-time high
By Donna M. Airoldi  | February 20, 2020
According to Kalibri Labs, loyalty-related U.S. hotel bookings in 2019 increased 7.6% year-over-year to 56.2%, the highest figure on record. Read More
How I Got Here, episode 25 - Wen-Wen Lam of NexTravel
Interview / Online
How I Got Here, episode 25 - Wen-Wen Lam of NexTravel
By PhocusWire | February 20, 2020
Mozio's David Litwak and Kevin May from PhocusWire are joined by Wen-Wen Lam, co-founder and CEO of NexTravel, a business travel platform based in the U.S. Read More
travel-brands-super-apps
News / Distribution
Where travel brand loyalty sits in a super app world
By Linda Fox | February 18, 2020
It’s hard for major travel brands to ignore super apps given the huge volume of consumers that they attract and their high-frequency usage. Read More
Loyalty goes the extra mile in travel
Opinion / Online
Loyalty goes the extra mile in travel
By Dana Rosenberg - Mastercard | February 18, 2020
Travel brands are going beyond simple rewards to redefine loyalty programs around customer service, customer journeys and customer trust. Read More
Stand out with creative to win with today’s travel consumers
From Our Partners / Online
Stand out with creative to win with today’s travel consumers
By Facebook Business | February 18, 2020
As machine learning becomes increasingly sophisticated at finding relevant travelers throughout the journey, it’s now more important than ever for advertisers to invest in creative that captures... Read More
chinese currency
News / Online
Trip.com Group wants $1.2B loan as coronavirus tests China’s economy
By Steven Lerner | February 17, 2020
As companies in China grapple with the economic impact of the coronavirus outbreak, the country’s largest online travel agency aims to gauge investor risk appetite.   Read More
Barry Diller cites “dumb things” and “mistakes” as Expedia still ends 2019 on financial high
News / Online
Barry Diller cites “dumb things” and “mistakes” as Expedia still ends 2019 on financial high
By Steven Lerner | February 14, 2020
In his first earnings call since taking over day-to-day operations for Expedia Group, Chairman Barry Diller very candidly outlined his 2020 plan to “drive sustained growth.” Read More
holibob-tour-activity-marketplace-startup
Interview / Startups
STARTUP STAGE: Holibob is a marketplace connecting activity suppliers with resellers
By Mitra Sorrells | February 13, 2020
Holibob is a B2B marketplace for tours and experiences that provides resellers such as airlines, hotels, travel agents and OTAs with an inventory that has been vetted for safety and quality.  Read More
How Google Flights is shaking up the travel Industry
Opinion / Online
How Google Flights is shaking up the travel Industry
By Mario Gavira | February 12, 2020
Although Google’s recent decision to stop charging for leads to airlines and OTAs in Google Flights might look insignificant to other Big Tech moves in recent decades, it is sending shockwaves across... Read More
mmt q3 2020 cover
News / Online
MakeMyTrip separates roles of CEO and exec chairman, coronavirus cancellations begin
By Steven Lerner | February 11, 2020
MakeMyTrip’s co-founder and CEO of the India business, Rajesh Magow, has been elevated to group CEO, a role previously held by founder Deep Kalra.   Read More
What are the building blocks of direct sales for hotels?
Opinion / Distribution
What are the building blocks of direct sales for hotels?
By Pablo Delgado - Mirai | February 11, 2020
Every single hotel, without any exception, whether large or small, independent or part of a hotel chain, with a good or bad reputation, in the centre or in the suburbs, has significant potential to... Read More
ceo-interview-greg-webb-travelport
Interview / Technology
In The Big Chair - Greg Webb of Travelport
By Mitra Sorrells | February 10, 2020
Greg Webb became Travelport’s CEO in August 2019, shortly after the company went back to private equity ownership in a $4.4 billion sale. Read More
Is loyalty a "buzzword"? Yes, says eDreams CEO Dana Dunne
News / Online
Is loyalty a "buzzword"? Yes, says eDreams CEO Dana Dunne
By Steven Lerner | February 7, 2020
Loyalty was not the goal of Prime, eDreams Odigeo's subscription program, but it became the outcome. Read More
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