Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Thomas Cook collapses after investors pull the plug on survival package
News / Technology
Thomas Cook collapses after investors pull the plug on survival package
By Kevin May | September 22, 2019
Plenty of factors have led to the tour operating giant's demise, including its failure, at crucial times, to grasp the complexities of IT and the wider digital world. Read More
VIDEO: Dohop on a B2B strategy for virtual interlining and knocking on airline doors
From Our Partners / Technology
VIDEO: Dohop on a B2B strategy for virtual interlining and knocking on airline doors
September 20, 2019
The virtual interlining space has grown out of nowhere in the past few years, with new entrants springing up and interesting partnerships being formed. Read More
Sounding Off: A new travel sheriff is needed but will be hard to find
Interview / Technology
Sounding Off: A new travel sheriff is needed but will be hard to find
By PhocusWire | September 20, 2019
It won't be easy bringing every element of the industry together to take a tech-led approach to sustainability and other issues in destinations. Read More
India Paytm 35m travel investment
News / Online
India’s Paytm invests $35M to expand its travel business
By Mitra Sorrells | September 20, 2019
Indian e-commerce giant Paytm says it will invest about $35 million in its travel business over the next six months. Read More
Airbnb says it will IPO in 2020
News / Online
Airbnb says it will IPO in 2020
By Kevin May | September 19, 2019
A listing of Airbnb on the public markets will, following those for Uber and Lyft during 2019, be one of the most eagerly awaited IPOs in the travel industry in years. Read More
What’s good for millennial travelers is good for all generations
Opinion / Online
What’s good for millennial travelers is good for all generations
By Matt Walker - LikeWhere | September 18, 2019
The soft boundary lines have come in this not-so-exact science of generation naming and these parameters no longer circumscribe the soundest foundation on which to base travel's marketing efforts.  Read More
marriott expedia wholesale rate distribution
News / Distribution
Marriott tightens reins on wholesale rates by tapping Expedia to manage distribution
By Mitra Sorrells | September 17, 2019
Expedia Group and Marriott International have signed an agreement that makes Expedia Group the single gateway and redistributor for Marriott wholesale inventory.   Read More
travelport-digital-traveler-2019
News / Technology
Trust and finding the right option are top traveler frustrations online
By Linda Fox | September 17, 2019
Trust issues and lengthy search processes are the top frustrations for travelers in Travelport's Global Digital Traveler study. Read More
Trip Planning 3.0 – this time it’s more than personal
Opinion / Online
Trip Planning 3.0 – this time it’s more than personal
By Manuel Hilty - Nezasa | September 13, 2019
Some survivors are learning from the past, making the most of today’s tech landscape to create fit-for-purpose planning and booking tools for today’s travelers. Read More
VIDEO: How Booking.com will weave every element of a trip together
News / Online
VIDEO: How Booking.com will weave every element of a trip together
By Kevin May | September 12, 2019
Details of exactly how the giant will achieve its ambition to connect hotel guests with activities and transportation, plus a myriad of other travel-related services, are becoming clearer now. Read More
VIDEO: Trip.com on its role in the wider group and the importance of flights
News / Online
VIDEO: Trip.com on its role in the wider group and the importance of flights
By Linda Fox | September 11, 2019
James Spalding is responsible for building flight content for Trip.com. He spoke to PhocusWire about knocking on airline doors, ambitions for the brand and its role in the wider group. Read More
Ctrip scores £1.3B in revenue for second quarter in a row, will change name to Trip.com Group
News / Online
Ctrip scores £1.3B in revenue for second quarter in a row, will change name to Trip.com Group
By Kevin May | September 10, 2019
Executive chairman James Liang says the move is to position the brand further as a global player, ending almost 20 years as Ctrip. Read More
klook expansion plan
News / Online
Klook on target to hit 60M bookings in 2019, outlines expansion plan
By Jill Menze | September 10, 2019
By the end of 2020, Klook plans to double its headcount from 1,200 to more than 2,500 across 30 offices; it also plans to continue to penetrate the Asia-Pacific region as well as bolster its presence in... Read More
google price match hotels
Opinion / Distribution
Google price-matching: Are hotel bookings next?
By Gino Engels - OTA Insight | September 6, 2019
With Google testing a "lowest fare" price guarantee  on flights, what happens if the guarantee extends to hotels? Read More
trustdata-hotels-online
News / Online
China online hotel channels getting a boost by youth travelers
By Linda Fox | September 5, 2019
China's online hotel platforms are attracting younger demographics with diverse expectations. Read More
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