Nick Vivion

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UK luxury benchmarking report updates marketing trends for boutique hotels

By Nick Vivion | July 31, 2013

Blue Sky Marketing has updated their luxury hotel benchmarking report for 2013, parsing results from... Read More

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Latest statistics in social customer care show reduction in average response time

By Nick Vivion | July 30, 2013

Social customer care analysis from Social Bakers reveals both a year-over-year increase in the... Read More

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New technology targets fake IDs in bid to help Interpol catch criminals and fraudsters

By Nick Vivion | July 30, 2013

International intelligence agency Interpol has implemented new technology in a bid to identify... Read More

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Caught red-handed: Airbnb, TripVillas, and the curious case of a rogue spammer

By Sean O'Neil | July 30, 2013

A legitimate promo code to encourage homeowners to list their properties on Airbnb "escaped into... Read More

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GetMyBoat brings collaborative consumption to waterfronts worldwide

By Nick Vivion | July 29, 2013

The collaborative consumption space continues to grow, as startups drop the business model into new... Read More

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Airlines start tracking passengers who are running late inside Heathrow

By Sean O'Neil | July 29, 2013

In a claimed first for airports, Heathrow is adding a smart boarding cards system that is designed to... Read More

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Marriott adds additional touchpoint with stylized trip sharing tool Tripographer

By Nick Vivion | July 29, 2013

Marriott Hotels has been on the warpath lately, working tirelessly to refresh and reinvent their... Read More

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Tripobox aims to smooth out group travel

By Sean O'Neil | July 26, 2013

The Barcelona-born company claims to be the world’s first collaborative travel marketplace for groups.... Read More

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Just for fun: EA unwraps Sims travel game

By Sean O'Neil | July 26, 2013

Ever dream of creating, owning and managing a beach resort? Now you can enjoy it, virtual-reality... Read More

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Expedia admits that TripAdvisor and Booking.com are hurting it hard

By Sean O'Neil | July 25, 2013

TripAdvisor's switch to hotel metasearch away from pop-up ads hurt Expedia's revenue numbers harder... Read More

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The Phocuswright Conference 2026

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BWH rebrands to WorldHotels, unifies loyalty programs, boosts digital offering

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Flight compensation startup ReFly partners with Investa to raise €10M Series A

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Every link in the booking chain is a compliance risk—and now AI agents have added one more

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Amex GBT’s CTO on AI agents, servicing and working with Long Lake

November 17-19, 2026

The Phocuswright Conference 2026

The Phocuswright Conference 2026, November 17-19, Ft. Lauderdale, Florida. Register Now.... Register Now

October 27, 2026

BWH rebrands to WorldHotels, unifies loyalty programs, boosts digital offering

The franchise hotel group’s website and mobile app have been rebuilt using the Adobe platform,... Read More

October 27, 2026

Flight compensation startup ReFly partners with Investa to raise €10M Series A

ReFly said the strategic partnership will support its next phase of growth and fundraising strategy.... Read More