Nick Vivion

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Marketers, personalisation needs more work but don't ditch brochures just yet

By Linda Fox | August 23, 2013

It seems there may be some gaps in what travel consumers want from digital channels and the perception... Read More

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It's all about the brand: Travelocity's gnome packs up to double down with Expedia [ANALYSIS]

By Nick Vivion | August 22, 2013

Can the power of the brand be strong enough to eliminate all technological competitive advantage in... Read More

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Social media maintains lead as most rapid customer service channel

By Nick Vivion | August 22, 2013

New research shows social media's continued dominance as the most rapid form of customer service.... Read More

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HotelsCombined enjoys sudden, under-the-radar growth

By Sean O'Neil | August 22, 2013

The Sydney-based accommodation metasearch site doubled in size by traffic, revenue and staff during... Read More

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Price, ratings and reviews: How consumers process UGC and price when buying a hotel room

By Nick Vivion | August 21, 2013

The advent of social media, and the popularity of consumer review sites, has changed the way that... Read More

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TripBAM promises cash savings on hotels with minimal effort

By Nick Vivion | August 21, 2013

TripBAM is bringing a different perspective to hotel bookings - rather than listing a bunch of prices... Read More

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Westin Hotels links up with AFAR in content partnership

By Nick Vivion | August 20, 2013

Westin Hotels & Resorts has tapped travel brand AFAR to bring insider travel tips to their guests... Read More

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Spotsetter delivers human-powered personalized travel recommendations

By Nick Vivion | August 20, 2013

Mapping the places of the world via social media is at the core of Spotsetter, a new app that takes... Read More

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Meta works well for the largest OTAs, while many hotels suffer

By Sean O'Neil | August 20, 2013

Some statistics on who's winning and losing in the metasearch game so far in 2013. Hint: To the... Read More

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Personalization, wellness and special interest lead the latest trends in luxury travel

By Nick Vivion | August 19, 2013

Some of the visible trends are continuations from industry-wide trends, but also highlight just how... Read More

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BWH rebrands to WorldHotels, unifies loyalty programs, boosts digital offering

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Flight compensation startup ReFly partners with Investa to raise €10M Series A

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November 17-19, 2026

The Phocuswright Conference 2026

The Phocuswright Conference 2026, November 17-19, Ft. Lauderdale, Florida. Register Now.... Register Now

October 27, 2026

BWH rebrands to WorldHotels, unifies loyalty programs, boosts digital offering

The franchise hotel group’s website and mobile app have been rebuilt using the Adobe platform,... Read More

October 27, 2026

Flight compensation startup ReFly partners with Investa to raise €10M Series A

ReFly said the strategic partnership will support its next phase of growth and fundraising strategy.... Read More