News

Social customer care analysis from Social Bakers reveals both a year-over-year increase in the quantity of questions answered on social media and a reduction in average response time for brands.... Read More

International intelligence agency Interpol has implemented new technology in a bid to identify fraudulent IDs and prevent illegal movement across borders.... Read More

A legitimate promo code to encourage homeowners to list their properties on Airbnb "escaped into the wild," -- where one individual used it to spam owners of vacation homes who had listed on the rival listings service TripVillas. Was this a one-off?... Read More

Ever talk to someone at a party or conference only to discover they're constantly scanning the room, looking this way and that, perhaps finding you boring, perhaps looking for someone else?... Read More

Hotels.com has launched yet another Xtreme Booking marketing video, this time featuring Japanese fame Tokyo Shock Boys, a team that's known for its dangerous act shows in Japan.... Read More

It must be the week for conversations tackling the rise of and issues surrounding the so-called sharing economy.... Read More

Qantas has soared past sister carrier Jetstar to retake pole position in the list of leading travel websites in Australia.... Read More

Time to get a bit nostalgic about those OTHER social networks that were on the tips of the tongues of the digerati back in, ooh, the late-2000s.... Read More

The collaborative consumption space continues to grow, as startups drop the business model into new markets. GetMyBoat offers a boat-sharing service, where boat owners can list their respective watercraft for rental by those without.... Read More

In a claimed first for airports, Heathrow is adding a smart boarding cards system that is designed to help reduce airlines' last minute searches for passengers and their bags.... Read More

It is often easy to forget - whether we work in the business OR as consumers of travel - that the well-oiled engine room of the industry is a remarkable phenomenon.... Read More

Battery Ventures has bought out Frankfurt-based IHS.... Read More

Marriott Hotels has been on the warpath lately, working tirelessly to refresh and reinvent their brand. Now the company has released an additional touch point in the travel lifecycle.... Read More

On an average, 30% of travel industry website traffic is traced to web scraping bots, reports a study by Distil Networks.... Read More

Distribution is crucial to the success of any hotel. I am even tempted to think that distribution is more important than anything else in such businesses.... Read More