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App economy still struggling with retention

By Martin Cowen | February 14, 2017

AppsFlyer's latest look at the state of app engagement shows that, on a global scale, retaining users remains challenging despite a year-on-year improvement in retention rates generally. "Travel" i... Read More

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Startup Pitch: FoodieTrip targets the hungry traveller

By Kevin May | February 14, 2017

Food tourism is the new black, or rock'n'roll, or something... apparently. And attempting to seize on that trend is FoodieTrip, a New York, US-based startup. The company has created a marketplace f... Read More

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Travel needs more startups to succeed (and it must try innovating more as well)

By Viewpoints | February 14, 2017

Travel is one of the biggest - as well as the most interesting and diverse - businesses around. In the US alone, travel accounts for over 10% of the country's GDP, according to the World Travel &am... Read More

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Personalisation in travel search: the human touch in UX

By Sponsored Content | February 14, 2017

The user experience (UX) plays a crucial role in travel search. How do hard data, commercial reality and an analytical approach inform (and become informed by) what matters to users - namely, having... Read More

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Travel service teams have decades before a bot takeover

By Marisa Garcia | February 14, 2017

Robots are on the rise as travel companies look for new ways to satisfy customer needs, reduce costs and remain competitive. But a new study by McKinsey, shared by the World Economic Forum, suggest... Read More

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MyTripCar drives away with €1.2 million to fund international ambitions

By Kevin May | February 14, 2017

The Spanish Tourism Ministry is one of a number of backers for MyTripCar in its latest capital-raising efforts for "transparent" web car rental. The Spain-based startup (TLabs here) has attracted a... Read More

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KKR buys Travelopia for £325 million and targets Chinese outbound

By Martin Cowen | February 14, 2017

European travel group TUI has sold off a batch of specialist businesses for £325 million to KKR, with the new owner immediately looking to China as a source market. The Travelopia unit comprises 53... Read More

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Web hotel reviews overwhelmingly from those sharing the love

By Kevin May | February 13, 2017

Nearly four out of five of all hotel reviews are from guests that have had a satisfactory or better experience, data from 70 million reviews has shown. The Global Hotel Reputation Benchmark Report... Read More

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Aiming the big data arrow to capture consumer hearts

By Marisa Garcia | February 13, 2017

In an age of the promises of Big Data, can travel brands finally win the hearts (and spend) of customers? Chris Nurko, global chairman of FutureBrand, believes that as hospitality brands gather vo... Read More

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Paytm ramps up travel category after blockbuster start

By Martin Cowen | February 13, 2017

India's mobile payments and marketplace platform Paytm has its sights set on becoming a major player in the country's online travel space. The business is a relative newcomer to travel - it only st... Read More

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AccorHotels roots ideas in the business through Gen-Y committee

By Linda Fox | February 12, 2017

AccorHotels made the industry sit up about two years ago when it earmarked €225 million for digital transformation. Subsequent, slightly left-field moves have also raised eyebrows such as the group... Read More

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Social is more than likes, it is about dimensions

By Martin Cowen | February 10, 2017

Growth strategy specialist agency Vivaldi has analysed the performance of 11 airlines in terms of their "social currency", a phrase it introduced in 2010 in an attempt to quantify how effectively bran... Read More

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Trivago the standout performer for Expedia in 2016 as it goes it alone

By Linda Fox | February 10, 2017

Travel comparison site Trivago emerged with strong 2016 numbers as Expedia reported its final quarter and full-year 2016 results. The Germany-based service, which completed its IPO in December, fin... Read More

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KLM tests boarding via facial recognition system

By Kevin May | February 10, 2017

Dutch airline KLM has started a pilot project to see if facial recognition software would make boarding any easier and quicker for passengers. The "biometric boarding" technology has been designed... Read More

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ReviewPro boss talks strategy after Shiji tie-up

By Viewpoints | February 10, 2017

Ctrip's purchase of Skyscanner is by far the biggest travel tech deal to come out of China this year, but it's not the only one. This January, Chinese hotel IT specialist Shiji bought an 80% stake... Read More

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