News

News / Online

TravelBird refines travel advisor interactions using artificial intelligence

By Marisa Garcia | April 11, 2017

TravelBird has become the latest travel company to adopt artificial intelligence for customer service through a partnership with DigitalGenius. The new predictive customer care system, which will r... Read More

News / Distribution

Travel-Ticker returns, then disappears again via sale to HotelPlanner

By Kevin May | April 11, 2017

Just 12 months or so after coming back from a three-year hiatus, Travel-Ticker has been sold to HotelPlanner... and immediately closed once more. Since its return, Travel-Ticker has been based in U... Read More

News / Online

Regulator finds two-thirds of travel websites are misleading consumers

By Kevin May | April 10, 2017

Shock levels will be determined by your level of cynicism - but a probe of more than 350 travel websites has shown that 235 did not display reliable prices for flights and hotels. One of the most c... Read More

News / Distribution

MetroResidences raises $2.8 million to expand corporate travel long-stays

By Kevin May | April 10, 2017

Japanese ecommerce brand Rakuten is backing fellow Asian web brand MetroResidences with a $2.8 million investment. The Singapore-based startup is the sister-brand of existing short-term rental serv... Read More

From Our Partners / Distribution

Does a transition to digital retailing make sense for an airline?

By Sponsored Content | April 10, 2017

We know that the existing digital relationship between airlines and their passengers is unstructured and needs rethinking. The transition to a new fit-for-purpose digital retail environment, based on... Read More

News / Technology

The impact of emerging technology on corporate travel

By Linda Fox | April 10, 2017

Egencia has been taking a look at how technology such as artificial intelligence will effect the corporate travel world in the near, medium and long-term. Alongside Phocuswright, the Expedia-owned... Read More

News / Online

Startup Pitch: IQPlanner forges a well-trodden but still wide-open path

By Kevin May | April 10, 2017

IQPlanner wants to put web-based trip planning back in vogue with its UEX-focused service going live in the last few weeks. The UK-based is one of the new breed of services that are starting to com... Read More

News / Distribution

How hotels beat Airbnb by getting in bed with the traveler

By Viewpoints | April 10, 2017

Today’s traveler is apparently digitally savvy and wants to be inspired by destinations and authentic experiences throughout the entirety of their travel lifecycle. Airbnb was one of the first to n... Read More

From Our Partners / Technology

The virtuous circle - inspiration, personalisation and trust

By Sponsored Content | April 7, 2017

The modus operandi of the travel industry is to leverage promise and exploit curiosity, tapping in to an emotional fear-of-missing-out as it urges us to invest in experiences and exploration that coul... Read More

News / Distribution

Southeast Asian tech firm buys Switch.cm for $600,000

By Martin Cowen | April 7, 2017

Switch.CM, a London-based startup specialising in building reservations platforms for the hotel and airline industry, has been sold to flymya.com for $600,000. Flymya is the leading online travel... Read More

News / Distribution

Why data scientists are vital for increasing customer loyalty

By Viewpoints | April 7, 2017

The importance of big data is increasing across all industries — as are the jobs required to tap into the insights within the data. So it’s no surprise that the McKinsey Global Institute recently pred... Read More

News / Technology

Mobile app startups: Secret City Trails, HerePin and LxMe

By PhocusWire | April 7, 2017

This is a regular roundup of some of the latest mobile application startup launches in travel covering everything from trip inspiration and planning to virtual assistants. Secret City Trails... Read More

News / Technology

A roundup of digital developments for in-flight services

By Marisa Garcia | April 7, 2017

Digital has extended its reach in the cabin space as airlines look for new ways to reduce costs and increase revenue. The rise of digital cabins and connected aircraft can multiply the return on li... Read More

News / Distribution

Why OTA commissions are actually a steal of a deal

By Viewpoints | April 6, 2017

In the past six months I’ve written about increasing hotel brand fees (Hotel Loyalty Rate Analysis) and increasing loyalty fees (The Great Loyalty Rate Debate). Both articles prompted some very int... Read More

News / Technology

Ryanair firms up marketplace plans

By Martin Cowen | April 6, 2017

Ryanair has "big ambitions" for ryanair.com to become "one of the world's biggest travel sites", selling third party flights and other travel products, even cruises. Its chief marketing officer Ken... Read More

Most Popular
Latest Stories