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Peakwork takes investment to push tech and international ambitions

By Kevin May | May 23, 2017

Brockhaus Private Equity has acquired a minority stake in travel distribution software provider Peakwork, as part of a financial restructuring of the business. Financial terms have not been disclos... Read More

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Meituan Travel aims to dominate China's domestic market

By Martin Cowen | May 23, 2017

One of the China's biggest ecommerce businesses will run its various travel and leisure interests under a single brand and platform to be known as Meituan Travel. Meituan Travel covers all the trav... Read More

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Hitting the mainstream - nothing alternative about alternative accommodation now

By Kevin May | May 22, 2017

It suited the industry vernacular for a long time to pigeon hole everything that wasn't a hotel into the term "alternative accommodation". Long before the emergence of Airbnb and even HomeAway, bra... Read More

News / Technology

SITA Labs introduces moveable robotic check-in kiosks

By Martin Cowen | May 22, 2017

SITA Labs has connected a selection of its own products to create KATE - a robotic check-in kiosk which can move autonomously to the most congested areas of the airport to help manage check-in queues.... Read More

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Finding revenue in unexpected places with dynamic pricing science

By Viewpoints | May 22, 2017

Airlines have transformed obstacles such as downward pressure on fare structures, fluctuating demand patterns and inventory non-utilization into opportunities to accelerate growth. NB: This is a vi... Read More

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What, when and why of downloading an app for travel

By Linda Fox | May 22, 2017

Google has released some research on what makes consumers download travel apps, what they're using them for and why they stop using them. The search giant quizzed US consumers on what they use trav... Read More

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Virtual reality takes ground handler training to a new level

By Marisa Garcia | May 22, 2017

The International Air Transport Association has launched its RampVR virtual reality training module for ground handlers at the IATA Ground Handling Conference in Bangkok. This VR training module su... Read More

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ARC investigates cause of 7% increase in agency debit memos

By Michele McDonald | May 20, 2017

The Airlines Reporting Corp. is looking into the causes of a 7.1% increase in the number of debit memos in the U.S. between 2015 and 2016. The increase came even as the majority of U.S. carriers ha... Read More

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High marketing and sales spend drives loss at MakeMyTrip

By Michele McDonald | May 20, 2017

MakeMyTrip, India’s largest online travel agency, reported adjusted operating losses of $35.8 million for the fiscal fourth quarter. The company attributed the loss to “our continued high spends on... Read More

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Amazon and its return to travel via the back door

By Kevin May | May 19, 2017

Not anticipating the scale of the impact of mobile on the travel industry is quite an admission. This is especially true when it comes from someone who has been involved in so many of the bleeding... Read More

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Millennials influenced as much by YouTube videos as web reviews for travel decisions

By Kevin May | May 19, 2017

Young travellers find themselves motivated by video content and online reviews in equal measures when selecting products for a trip. Research by Phocuswright found that the influence on an 18 to 34... Read More

News / Online

Can LinkedIn Matched Audiences do the business for travel?

By Viewpoints | May 19, 2017

Most consumer travel brands focus their social media marketing campaigns on Facebook or Twitter, but LinkedIn has a greater potential than most people realise. NB: This is a viewpoint by Raul Harma... Read More

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OpenJaw builds a chatbot using IBM Watson

By Martin Cowen | May 19, 2017

OpenJaw Technologies is developing a conversational chatbot which will be powered by IBM Watson Artificial Intelligence. It has linked up with Dublin-based Ludex for the bot which is being built sp... Read More

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Delta targets (some) passengers with data driven initiative

By Marisa Garcia | May 19, 2017

Delta Air Lines has put Big Data on the payroll with an update to its crew app in a bid to improve the customer experience. The airline hopes it will improve interactions between crew and select pa... Read More

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How hotels can avoid a loyalty death spiral

By Sponsored Content | May 18, 2017

Not too long ago, one could have wondered whether loyalty programs would eventually face an industry death spiral. NB This is a viewpoint by Blake Madril, revenue technology strategist, IDeaS Reven... Read More

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