Marriott

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Hilton Hotels tests incentives to encourage earlier cancellations

By Michele McDonald | August 8, 2017

Hilton Hotels is testing “incremental opportunities” arising from new cancellation and pricing policies. The company is thinking about a range “from the 48-hour, 72-hour mark out to seven days,” Ch Read More

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Travel executives weigh booking away from Marriott

By Michele McDonald | July 18, 2017

Nearly 60% of respondents to a Business Travel Coalition poll say they would likely book away from Marriott International because of its new 48-hour cancellation policy. The policy imposes a one ro Read More

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Marriott tightens its cancellation policy for hotels in the Americas

By Michele McDonald | June 19, 2017

Marriott International changed its cancellation policy, requiring guests to cancel by midnight 48 hours prior to arrival. Guests who cancel later will be charged a fee that is the equivalent of one Read More

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How Expedia sees the future in sharing its technology

By Linda Fox | June 7, 2017

Expedia has made a deal in recent years about its stated goal of moving from being a web company to a technology platform. Part of this shift, beyond the obvious business jargon-ness of it, has bee Read More

News / Online

Facebook Reactions - a year of wow and haha for travel and tourism?

By Nick Vivion | May 11, 2017

Facebook Reactions has just celebrated its first birthday - a reason if any to share a love heart-style - or angry - emoji. But, seriously, while not everyone greeted Reactions with excitement, the Read More

News / Distribution

Content marketing - the new search?

By Viewpoints | May 5, 2017

Since the early days of “search”, travel brands have led the way in building new business models that cater to the changing ways that consumers shop online, engaging consumers at targeted moments when Read More

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TripAdvisor finally gets IHG on-board for Instant Booking

By Kevin May | April 27, 2017

TripAdvisor has persuaded another of the global hotel giants to join its Instant Booking service: InterContinental Hotels Group. The group's portfolio of brands will now be available, allowing user Read More

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Marriott invests in tours and activities search engine PlacePass

By Kevin May | March 21, 2017

PlacePass, a newbie in the world of metasearch for tours and activities, has caught the eye of global hotel giant Marriott. An undisclosed investment has been made by Marriott in the fledgeling sta Read More

News / Online

Email marketing for hotels - everything you should be doing (and more)

By Viewpoints | March 6, 2017

Here is something that everybody in the hotel industry already knows (or should do): email marketing has become more important than ever. The cost of click and impression-based marketing on search Read More

News / Technology

Could new mobile biometrics hold the key to global traveller identity?

By Marisa Garcia | March 2, 2017

We’ve been told to expect the end of the passport, replaced by a secure and digital traveller identification. Advancements biometrics—becoming common hardware on smartphones, as presented during th Read More

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The Airbnb effect on hotels - experiences, tech provision and convergence

By Viewpoints | February 17, 2017

In less than a decade the twenty-something founders of Airbnb have gone from selling politics-themed cereal, back in 2007, to raising $850 million on a $30 billion valuation. In short: Airbnb is th Read More

News / Technology

Hotel in-room tech raises a glass to automatic wine

By Kevin May | February 2, 2017

The hi-tech guest experience in hotel rooms has so far been limited mainly to just a handful of items. Guests can automatically open or close the curtains, watch TV on their bathroom mirrors, strea Read More

News / Technology

The great loyalty rate debate

By Viewpoints | January 17, 2017

2016 was the year of 'the loyalty wars', the battle of the century between online travel agencies and hotel brands. NB: This is a viewpoint from Peter O’Connor, professor of information systems at Read More

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Hilton joins the Instant Booking fray on TripAdvisor

By Kevin May | January 9, 2017

Some momentum in recent weeks for TripAdvisor and its Instant Booking service - with global hotel group Hilton finally joining the initiative. Hilton's portfolio of 13 brands will now be available Read More

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Pivotal moment in 2016 - when Hilton called time on clicking around

By Linda Fox | December 20, 2016

Hilton Worldwide was not the first to launch a direct booking campaign, but the hotel giant's largest ever campaign made a lot of people stop and think. The 'Stop Clicking Around' initiative, aimed Read More

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