Marriott

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On Priceline ambitions, Muji moves, and more China travel trends...

By PhocusWire | January 29, 2018

For the past two weeks, major brands like Priceline, Marriott, Muji and Ctrip made moves in different directions; and statistics help paint an updated picture of China’s theme parks, corporate tra Read More

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Marriott and Delta learn tough lessons on importance of localization

By Marisa Garcia | January 12, 2018

Marriott found itself in an uncomfortable position in China after an online customer questionnaire listed Hong Kong, Taiwan, Macau and Tibet as separate countries. Shanghai authorities closed the h Read More

News / Online

Marriott forced to close websites in China

By Kevin May | January 11, 2018

Marriott International has made a strong apology to the Chinese government and taken down its websites in the country following a series of "errors". Read More

News / Online

There's nothing cheap about loyalty: Are hotel reward programs still relevant in 2018?

By Simone Puorto | December 18, 2017

"There's nothing cheap about loyalty", poetically asserts Ryan Bingham, the main character of the Walter Kirn novel Up in the Air during a dissertation about the perks and perils of Hilton and Maplewo Read More

News / Technology

Tech giants enlisted for hotel room of the future

By Bernadette Giacomazzo | November 24, 2017

The IoT Guestroom Lab is part of Marriott's commitment to global sustainability. Read More

News / Technology

Exploring the future of guest services

By Marisa Garcia | November 24, 2017

Hilton has opened an Innovation Gallery - an incubator and showcase for development where the company will explore the future of hospitality and the guest experience. The gallery, located next to Hil Read More

News / Online

Airbnb takes aim at Marriott and other hotel chains

By Bernadette Giacomazzo | November 23, 2017

Airbnb is on the warpath - with a number of hotel chains receiving letters from the company this week. Read More

News / Technology

Hotel mega-merger assisted by digital overhaul of 19M words

By Bernadette Giacomazzo | November 9, 2017

The combination of Starwood and Marriott created the world’s largest hotel chain, with multiple areas of the business needing a digital overhaul. Read More

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Unlocking a better alternative to soft brands

By Sponsored Content | September 26, 2017

This is a viewpoint from Ian Thorley, VP sales and marketing at Bellstar Hotels & Resorts. The hospitality industry has recently undergone a brand explosion with over 110 distinct brands overse Read More

News / Online

Why Hilton's loyalty program wants to take you shopping at Amazon.com

By Michele McDonald | September 19, 2017

Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon. All Hilton Honors members are e Read More

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Are hotel franchise fees a growing problem for owners?

By Viewpoints | September 5, 2017

This is a viewpoint by Peter O'Connor, professor of digital disruption at Essec Business School in Paris. While much media attention has focused on the issue of OTA cost, hotel owners have also se Read More

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Hilton Hotels tests incentives to encourage earlier cancellations

By Michele McDonald | August 8, 2017

Hilton Hotels is testing “incremental opportunities” arising from new cancellation and pricing policies. The company is thinking about a range “from the 48-hour, 72-hour mark out to seven days,” Ch Read More

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Travel executives weigh booking away from Marriott

By Michele McDonald | July 18, 2017

Nearly 60% of respondents to a Business Travel Coalition poll say they would likely book away from Marriott International because of its new 48-hour cancellation policy. The policy imposes a one ro Read More

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Marriott tightens its cancellation policy for hotels in the Americas

By Michele McDonald | June 19, 2017

Marriott International changed its cancellation policy, requiring guests to cancel by midnight 48 hours prior to arrival. Guests who cancel later will be charged a fee that is the equivalent of one Read More

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How Expedia sees the future in sharing its technology

By Linda Fox | June 7, 2017

Expedia has made a deal in recent years about its stated goal of moving from being a web company to a technology platform. Part of this shift, beyond the obvious business jargon-ness of it, has bee Read More

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