Marriott

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As China's travellers opt for customized trips, AccorHotels looks to personalise for millions of Ctrip users

By Linda Fox | April 20, 2018

Ctrip 300 million registered users will have access to personalised experiences from AccorHotels' brands following the signing of a memorandum of understanding between the two companies. A statemen Read More

News / Online

Marriott ramps up tours and activities, new loyalty program plays a role

By Kevin May | April 18, 2018

Plenty of attention on Marriott this week as it introduces a new loyalty package - but other efforts to coincide with the launch illustrate a maturing of another sector. Read More

News / Technology

Why Marriott and Accenture collaborated on Known Traveler Digital Identity - but can it become reality?

By Nick Vivion | February 6, 2018

The coverage was global and across industries: the Known Traveler Digital Identification program captured the imagination, combining buzzy concepts like blockchain, cryptography, and data privacy into Read More

Blockchain known travel digital identity

News / Technology

Decoding blockchain, part 1: Travel ID and security

By Mitra Sorrells | February 5, 2018

Depending on who you listen to, cryptocurrencies such as Bitcoin, Ethereum, and Litecoin will either change fundamental aspects of people’s daily lives – financial services, healthcare, retail and, yes,... Read More

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On Priceline ambitions, Muji moves, and more China travel trends...

By PhocusWire | January 29, 2018

For the past two weeks, major brands like Priceline, Marriott, Muji and Ctrip made moves in different directions; and statistics help paint an updated picture of China’s theme parks, corporate tra Read More

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Marriott and Delta learn tough lessons on importance of localization

By Marisa Garcia | January 12, 2018

Marriott found itself in an uncomfortable position in China after an online customer questionnaire listed Hong Kong, Taiwan, Macau and Tibet as separate countries. Shanghai authorities closed the h Read More

News / Online

Marriott forced to close websites in China

By Kevin May | January 11, 2018

Marriott International has made a strong apology to the Chinese government and taken down its websites in the country following a series of "errors". Read More

News / Online

There's nothing cheap about loyalty: Are hotel reward programs still relevant in 2018?

By Simone Puorto | December 18, 2017

"There's nothing cheap about loyalty", poetically asserts Ryan Bingham, the main character of the Walter Kirn novel Up in the Air during a dissertation about the perks and perils of Hilton and Maplewo Read More

News / Technology

Tech giants enlisted for hotel room of the future

By Bernadette Giacomazzo | November 24, 2017

The IoT Guestroom Lab is part of Marriott's commitment to global sustainability. Read More

News / Technology

Exploring the future of guest services

By Marisa Garcia | November 24, 2017

Hilton has opened an Innovation Gallery - an incubator and showcase for development where the company will explore the future of hospitality and the guest experience. The gallery, located next to Hil Read More

News / Online

Airbnb takes aim at Marriott and other hotel chains

By Bernadette Giacomazzo | November 23, 2017

Airbnb is on the warpath - with a number of hotel chains receiving letters from the company this week. Read More

News / Technology

Hotel mega-merger assisted by digital overhaul of 19M words

By Bernadette Giacomazzo | November 9, 2017

The combination of Starwood and Marriott created the world’s largest hotel chain, with multiple areas of the business needing a digital overhaul. Read More

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Unlocking a better alternative to soft brands

By Sponsored Content | September 26, 2017

This is a viewpoint from Ian Thorley, VP sales and marketing at Bellstar Hotels & Resorts. The hospitality industry has recently undergone a brand explosion with over 110 distinct brands overse Read More

News / Online

Why Hilton's loyalty program wants to take you shopping at Amazon.com

By Michele McDonald | September 19, 2017

Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon. All Hilton Honors members are e Read More

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Are hotel franchise fees a growing problem for owners?

By Viewpoints | September 5, 2017

This is a viewpoint by Peter O'Connor, professor of digital disruption at Essec Business School in Paris. While much media attention has focused on the issue of OTA cost, hotel owners have also se Read More

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