Marriott

Notated News / Online

Marriott cyber breach shows industry's hospitality to hackers

By Patrick Clark - Bloomberg | December 18, 2018

For now, there are more questions than answers regarding Marriott's announcement of a far-reaching breach of the Starwood guest reservation database. Read More

News / Online

PhocusWire's newsmakers of the year 2018

By Kevin May | December 17, 2018

The profile of a brand in travel - and the perception of it from consumers and industry peers - is mostly generated over the course of certain events or a period of time. Read More

Opinion / Technology

I was a senior VP of technology at Starwood - here’s my take on the guest data breach

By Israel del Rio - Quilmach | December 10, 2018

Reports on the Marriott guest data breach have suggested the most probable cause was a result of the technology platform deployed by Starwood under the name “Valhalla.” Read More

Opinion / Technology

Will Marriott data breach herald the death of personalization?

By Greg Abbott - DataArt | December 5, 2018

This analysis could be titled in a number of ways, each with a lean towards what was disclosed by Marriott last week when it emerged some 500 million guest accounts had been hacked. Read More

Opinion / Technology

Marriott data breach - a mess that is only starting to unravel

By Gates Marshall - CompliancePoint | November 30, 2018

Businesses and consumers continue to discuss privacy regulations and legislation on a regular basis, especially in the travel industry. Read More

News / Technology

Marriott admits 500 million guest accounts hacked

By Kevin May | November 30, 2018

A major security breach impacting on half a billion guest records in the Starwood reservation system has been disclosed by Marriott. Read More

News / Technology

VIDEO: The promise of voice tech for travel

By Mitra Sorrells | November 26, 2018

Voice technology has been one of the hottest topics of 2018, as both Google and Amazon ramp up their activity in the space, brands develop voice capabilities and consumers buy devices at a quickening... Read More

News / Technology

Shiji and Fliggy partner to enable facial recognition for hotel check-in

By Mitra Sorrells | September 14, 2018

Facial recognition is enabling travelers to check into a hotel, receive a room card and establish payment authorization, all in about 30 seconds. Read More

News / Distribution

Tencent tipped for OYO move, Chinese to spend $45 billion this summer, and more China news and trends

By PhocusWire | August 7, 2018

Tencent is tipped for a major OYO Rooms investment, while China's domestic and outbound summer season could be worth more than $45 billion with 500 million trips expected. Plus JV's, hotel marketi Read More

Opinion / Distribution

Evolution warning: Are hotel owners in danger of becoming the new taxi drivers?

By Peter O’Connor - Essec Business School | August 1, 2018

Just as the taxi industry responded to new competition by trying to manipulate governments in their favor, hotel chains are ganging up on travel industry innovators such as Airbnb and online travel... Read More

News / Technology

Reimagining customer experience, part 4: Hospitality happenings

By Mitra Sorrells | July 30, 2018

Deloitte recently surveyed more than 6,600 hotels guests who have collectively stayed at 25 brands across different hotel tiers to find out what makes a great hotel experience. Read More

News / Technology

Smart hotels, investments, airline JVs and more China news and trends

By PhocusWire | July 23, 2018

Booking's move into mobility, some interesting hotel and airline partnerships, the latest tranche of travel tech startup funding and more in the latest update. Didi, Airbnb and Ctrip Didi C Read More

News / Technology

Alexa For Hospitality is a seminal moment in the industry (despite challenges)

By David Berger - Volara | July 4, 2018

The launch of Alexa for Hospitality is a seminal moment for hoteliers, as well as the ecosystem of vendors that serve them. Read More

News / Technology

Alexa, what do Echo devices in hotels mean for travel marketers?

By Mat Harris - Sojern | June 29, 2018

It’s no secret that Amazon is extremely well-positioned to disrupt digital advertising, with a massive global customer base, hundreds of millions of Prime subscribers, tremendous data assets and... Read More

News / Distribution

Marriott partners with Salesforce to deliver more personalisation

By Rob Gill | May 25, 2018

Hotel giant Marriott International is working with Salesforce to create a global platform to improve communication with members of its loyalty schemes and deliver a more personalised service to them. Read More

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