Machine Learning

News / Technology

Google's new Hangouts Chat launches with Kayak chatbot

By Mitra Sorrells | March 1, 2018

Google has released Hangouts Chat – a collaboration tool widely called Google’s competitor to Slack – and Kayak is one of several companies that have built bots that are integrated with the Chat... Read More

Opinion / Technology

The democratization of travel and the future of airline innovation

By Kevin Krone - Uplift | February 28, 2018

The airline business exists to bring people together. An important part of the industry’s mandate should be democratizing the process of air travel, making new experiences and destinations affordable... Read More

News / Online

Emirates Vacations puts AI-powered chatbot directly into ads

By Mitra Sorrells | February 27, 2018

Travel brands have been using chatbots for some time, on their websites and through Facebook Messenger, to engage customers with a conversational interface. Read More

News

Can awful airline customer service be overridden with AI and analytics?

By Viewpoints | February 19, 2018

This is a viewpoint from Scott Kendrick, VP of Marketing at CallMiner. After the debacles that occurred within domestic air travel in 2017, it’s clear airlines need to look carefully at their custo Read More

News / Technology

What airlines can gain from thinking like Netflix

By Jill Menze | February 12, 2018

A main reason for the omnipresence of Netflix is the technology’s ability to personalize recommendations to viewers. Read More

Notated News / Technology

Google's tough path to understanding language

By Douglas Hofstadter - The Atlantic | February 5, 2018

If you're a translator or a linguist, tech-powered services like these must be either be an irritation or, worse, a drive your accuracy radar mad. Read More

News / Technology

Video: the impact of AI on improving hotel conversion rates

By PhocusWire | January 31, 2018

Frank Reeves, co-founder and CEO from Avvio, one of the many super-smart travel tech businesses set up in Ireland, sat down with tnooz to explain how the machine learning capabilities of AI can help h Read More

News / Online

Google's three trends to attract leisure travelers

By Mitra Sorrells | January 26, 2018

Google believes leisure travelers are “more curious, demanding and impatient than ever before,” and brands that will win them over are the ones that meet their needs quickly, easily and with... Read More

News / Startups

Travelport suspends startup accelerator program

By Kevin May | January 24, 2018

Travelport is ending its Accelerator program for travel startups, just short of three years since its launch in the U.S. Read More

News / Distribution

Is this the start of blockchain-based disruption for travel?

By Mitra Sorrells | January 22, 2018

LockChain - what may be the first blockchain-based marketplace for booking hotels and private accommodations - released its alpha version on Friday. Read More

News / Technology

Hotel tech in 2018: Tools and technologies to remove friction and deliver value

By Arthur Chapin - Expedia | January 18, 2018

Simply keeping up with the expectations of tech-savvy consumers is no longer an option. Exceeding those expectations is imperative and an opportunity for hotels to focus on what truly matters to... Read More

News / Technology

11 thoughts on the future of technology in travel and hospitality from CES 2018

By Nick Vivion | January 18, 2018

Consumer technology is the bellwether for enterprise. We all know that the expectations gap between consumer and business technology is virtually non-existent. So the imperative for B2B technologis Read More