Machine Learning

News / Technology

eDreams Odigeo taps AI to learn about customers and improve the experience

By Linda Fox | September 17, 2018

eDreams Odigeo talks up success of artificial intelligence to create a more personalized experience for travellers. Read More

News / Startups

Is the travel industry ready for a new wave of disruption?

By PhocusWire | September 13, 2018

"Disruption" has become an ever-present word in the popular vernacular when talking about changes in the digital travel economy. Read More

News / Technology

Trainline's voice app uses Twitter data to communicate rail disruptions

By Mitra Sorrells | September 13, 2018

Train operators are the first to know about service disruptions, and now independent ticket retailer Trainline is tapping into that knowledge to keep commuters better informed. Read More

Interview / Online

In The Big Chair - Jason Bryant of Nor1

By Mitra Sorrells | September 11, 2018

Founded in 2004, Nor1 provides data-driven pricing and merchandising products used by hotels and resorts in more than 100 countries. The company is headquartered in Silicon Valley with offices around... Read More

News / Technology

WEBINAR REPLAY: Fighting fraud and optimizing user experience in travel

By PhocusWire | August 29, 2018

Protecting against digital fraud is one of the darker elements that travel brands have to understand and handle on a daily basis. Read More

News / Technology

Fetch.AI leverages smart ledger tech to personalize hospitality offerings

By Jill Menze | August 16, 2018

Smart ledger technology company Fetch.AI has developed a “decentralized digital world” to bring advanced personalized offerings to travelers at hotels. Read More

Notated News / Technology

How an autonomous vehicle startup unicorn took a wrong turn

By Joshua Brustein and Mark Bergen - Bloomberg | August 15, 2018

Quanergy Systems found itself in the center of a sudden frenzy over self-driving cars in 2014. It makes lidar, which bounces lasers off objects to help autonomous cars know what’s nearby. Read More

News / Startups

The evolution of the Lufthansa Innovation Hub - internal projects, partnerships and investments

By Linda Fox | August 6, 2018

Founded in early 2014 as a standalone subsidiary of the Lufthansa Group, the Innovation Hub has evolved in focus as well as in its internal projects, partnerships and investments. Read More

From Our Partners / Technology

Creating customer win-back marketing campaigns with machine learning

By John Carney - OpenJaw Technologies | July 26, 2018

It is up to 50% easier to sell to existing customers than to win new customers. A 5% increase in customer retention can increase a company’s profitability by 25%, or more – sometimes up to 95%. Read More

News / Technology

Q&A: Data, context and the impact of Amazon on air travel

By Mitra Sorrells | July 26, 2018

According to the World Bank, the number of international travel departures across the globe has more than doubled in the last two decades, from about 650 million in 1996 to 1.45 billion in 2016. Read More

News

How integrating AI in hospitality impacts operational dynamics

By Viewpoints | July 26, 2018

This is a viewpoint from Mitul Makadia, founder of Maruti Techlabs. Over the past couple of years, changes within the technology space have brought forward a paradigm shift and disrupted a myriad o Read More

News / Technology

Reimagining customer experience, part 3: Airport innovations

By Mitra Sorrells | July 23, 2018

For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel. Read More

News / Online

VIDEO: Lessons in digital travel from Asia

By PhocusWire | July 23, 2018

The best way for travel businesses in the west to understand the nuances and issues associated with operating in Asia Pacific is to learn from those at the sharp end. Read More

News / Online

Travel startups - pick your battles against the powerful wisely

By Alex Bainbridge - Autoura | July 19, 2018

The Phocuswright Conference in November this year comes at a point in the travel and hospitality industry life-cycle where challenger startups from 15-20 years ago are now the global incumbents. Read More