Loyalty

News / Distribution

Accor updates on digital and distribution strategy

By Linda Fox | June 30, 2023

Accor chief digital officer Alix Boulnois detailed some of the company’s strategies going forward during a Capital Market Day in late June. Read More

News / Technology

Utu to accelerate growth through $33M funding and acquisition deal

By Linda Fox | June 27, 2023

Utu already counts Accor, Air France-KLM, Emirates and Etihad among its partners for its tax-free shopping solution. Read More

Opinion / Technology

Personalization + ChatGPT = Holy grail in customer intent

By Terry Jones | June 23, 2023

ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More

News / Online

Latin America super app Rappi has big ambitions in travel

By Mitra Sorrells | June 20, 2023

With partnerships with Marriott and Amadeus, Rappi is finding ways to make its app the go-to place for travel bookings as well as many other daily essentials. Read More

News / Technology

Why total profitability is the way forward for hotels

By Sabrina Jackson - Duetto | June 12, 2023

To achieve maximum profitability, hotels need to analyze a more comprehensive data set as revenue only tells part of the story. Read More

News / Online

Volaris launches new flight subscription deal

By Derek Catron | June 7, 2023

This is the third subscription-based offering from the ultra-low-cost Mexican airline in partnership with Barcelona-based subscription specialist Caravelo. Read More

News / Online

Online travel giants Q1 marketing spending shows wide variance

By Mitra Sorrells | June 6, 2023

Expedia Group spent the highest percentage of revenue on marketing while Airbnb spent the least and focused on expanding brand awareness and balancing supply and demand. Read More

News / Online

Trip.com unveils Trekki NFT to unite travel and Web3

By Linda Fox | June 5, 2023

Later this year the Singapore-based brand plans to sell 10,000 dolphin-themed NFTs, with its benefits tied to how much the token holder travels. Read More

News / Technology

Capital One acquires digital concierge, Velocity Black

By Derek Catron | June 2, 2023

Capital One is enhancing its travel offerings with the acquisition of Velocity Black. Read More

News / Online

Wizz Air launches Europe’s first flight subscription service

By Derek Catron | June 1, 2023

Wizz Air's partnership with subscription specialist Caravelo allows travelers to fly domestically within Italy or internationally from Poland. Read More

News / Online

Travel loyalties shaped by age, airline punctuality, survey finds

By Derek Catron | June 1, 2023

The latest survey from OAG shows baby boomers are the most brand loyal while Gen Z stands out as the most cost-conscious. Read More

From Our Partners / Technology

Could non-personalization hold the key to retailing success for airlines?

By Sabre | May 31, 2023

Arguably the biggest challenge facing the airline industry centers around how to put the traveler at the center of the decision-making process. Read More

News / Distribution

4 things to know about the future of the U.S. hotel market

By Phocuswright Research | May 26, 2023

High demand lifted average daily rates and occupancy, leading to a record-breaking 2022 for the U.S. hotel and lodging market as room revenue swept past pre-pandemic highs. Read More