Loyalty

News / Online

Expedia Group launches One Key unified rewards program

By Derek Catron | July 7, 2023

Speaking at Phocuswright Europe 2023, Alfonso Paredes called One Key “a super powerful tool” that would spread rewards benefits to more travelers. Read More

Opinion / Online

Stepping stones toward hotel sustainability

By Sophie Cartwright - Guestline | July 7, 2023

Reducing hospitality’s carbon footprint is an ongoing requirement, but there are steps to help operators get there, saving money in the long term while building loyalty with staff and guests. Read More

Opinion / Technology

Bringing aviation in line with other consumer-facing industries

By Meir Hadassi Turner – GO7 | July 6, 2023

Airlines need to invest in digital transformation to realize the power of personalization and better earn the loyalty of travelers and drive long-term growth and profitability. Read More

News / Technology

Finnair, Swiss talk difficult distribution decisions, customer experience

By Linda Fox | July 5, 2023

Finnair and Swiss executives joined the "Make Flying Fun" panel at Phocuswright Europe 2023 to discuss boosting digital engagement, distribution developments, sustainability and more. Read More

News / Distribution

Accor updates on digital and distribution strategy

By Linda Fox | June 30, 2023

Accor chief digital officer Alix Boulnois detailed some of the company’s strategies going forward during a Capital Market Day in late June. Read More

News / Technology

Utu to accelerate growth through $33M funding and acquisition deal

By Linda Fox | June 27, 2023

Utu already counts Accor, Air France-KLM, Emirates and Etihad among its partners for its tax-free shopping solution. Read More

Opinion / Technology

Personalization + ChatGPT = Holy grail in customer intent

By Terry Jones | June 23, 2023

ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More

News / Online

Latin America super app Rappi has big ambitions in travel

By Mitra Sorrells | June 20, 2023

With partnerships with Marriott and Amadeus, Rappi is finding ways to make its app the go-to place for travel bookings as well as many other daily essentials. Read More

News / Technology

Why total profitability is the way forward for hotels

By Sabrina Jackson - Duetto | June 12, 2023

To achieve maximum profitability, hotels need to analyze a more comprehensive data set as revenue only tells part of the story. Read More

News / Online

Volaris launches new flight subscription deal

By Derek Catron | June 7, 2023

This is the third subscription-based offering from the ultra-low-cost Mexican airline in partnership with Barcelona-based subscription specialist Caravelo. Read More

News / Online

Online travel giants Q1 marketing spending shows wide variance

By Mitra Sorrells | June 6, 2023

Expedia Group spent the highest percentage of revenue on marketing while Airbnb spent the least and focused on expanding brand awareness and balancing supply and demand. Read More

News / Online

Trip.com unveils Trekki NFT to unite travel and Web3

By Linda Fox | June 5, 2023

Later this year the Singapore-based brand plans to sell 10,000 dolphin-themed NFTs, with its benefits tied to how much the token holder travels. Read More

News / Technology

Capital One acquires digital concierge, Velocity Black

By Derek Catron | June 2, 2023

Capital One is enhancing its travel offerings with the acquisition of Velocity Black. Read More

News / Online

Wizz Air launches Europe’s first flight subscription service

By Derek Catron | June 1, 2023

Wizz Air's partnership with subscription specialist Caravelo allows travelers to fly domestically within Italy or internationally from Poland. Read More