Loyalty

News / Distribution

American Airlines doubles down on digital distribution strategy

By Linda Fox | January 25, 2024

American Airlines said 80% of bookings currently come via internet-based channels with 65% of that coming from its website and mobile app. Read More

News / Technology

Japan-based hotel tech company Tripla targets SE Asia growth with latest acquisition

By Mitra Sorrells | January 24, 2024

Tripla has acquired Singapore-based Endurance Technology Solutions, which develops and sells the Pelican Hotel Solution - a reservation system that works with major overseas channel managers. Read More

From Our Partners / Online

Transforming travel experiences: The ancillary revolution

By Plusgrade | January 17, 2024

Travel companies are shifting their focus from purely financial gains to leveraging ancillary solutions to create lasting memories for passengers and guests. Read More

News / Technology

How travel and financial institutions are tapping into the experiences trend

By Linda Fox | January 17, 2024

Senior executives from Capital One, Choice and Hilton share perspectives on providing consumers with the experiences they want and how technology is increasingly playing a role. Read More

From Our Partners / Online

Key trends in consumer preferences and booking behaviors for travel

By PhocusWire | January 11, 2024

Expedia Group's "Path to Purchase" report identified trends and opportunities for brands to reach travelers during the inspiration, research, planning and booking phases of their trip. Read More

News / Technology

Record online direct bookings are driving innovation in hospitality, survey finds

By Morgan Hines & Derek Catron | January 11, 2024

The hotel industry is making strides when it comes to digitalization, but there's still plenty of room to grow, according to a recent report from H2c. Read More

News / Online

Tripadvisor's Goldberg talks strategy, AI potential and digital marketing

By Linda Fox | January 10, 2024

At The Phocuswright Conference 2023, Tripadvisor CEO Matt Goldberg discussed the importance of the brands working together and how its generative AI initiatives are developing. Read More

From Our Partners / Online

What travel companies should consider for their generative AI strategy

By PhocusWire | January 9, 2024

Oliver Wyman advises travel companies to analyze their data, listen to customers and interact with them early on in the travel planning stages as part of their generative AI strategy. Read More

News / Distribution

How global consumer trends are impacting travel

By Linda Fox | January 8, 2024

We look at how Euromonitor's global consumer trends are playing out in the travel industry. Read More

News / Online

Travel veterans Kaufer, Lugli, Misunas on GenAI, social media, diversity and more

By Mitra Sorrells | January 5, 2024

While Flo Lugli, Kathy Misunas and Steve Kaufer are no longer in operational roles in travel, they are still very tuned in to what is happening across the industry. Read More

News / Online

Top Travel Industry Predictions for 2024

By Morgan Hines | January 2, 2024

Leaders from across the travel industry share their thoughts on what the industry should be watching and working on in 2024. Read More

From Our Partners / Online

How hotels can use ancillaries to drive personalization and loyalty

By PhocusWire | December 18, 2023

Plusgrade’s Paul Rantilla discusses the company’s recent acquisitions of Upstay and Points, and how it is now accelerating efforts to help hospitality companies drive revenue through ancillaries. Read More

News / Online

Expedia Group's Julie Whalen talks tech transformation and travel demand

By Linda Fox | December 14, 2023

With just over a year as CFO of Expedia Group under her belt, Julie Whalen took to the stage at The Phocuswright Conference 2023 to discuss the company's technology developments, the impact of... Read More

News / Online

ChatGPT, travel data, OTAs: PhocusWire’s top opinion stories of 2023

By PhocusWire | December 13, 2023

This year's popular op-eds were heavy on AI and also covered TikTok and Instagram influencers and the loyalty strategies of Expedia, Booking, Hopper and Airbnb. Read More

From Our Partners / Technology

Mews’ Valtr on a modern view of hospitality and driving guest loyalty

By PhocusWire | December 6, 2023

In a discussion in the PhocusWire studio at The Phocuswright Conference, Mews founder Richard Valtr shares his vision for hospitality and how it can become “the future of all real estate.” Read More

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