"The onion is slowly and surely getting peeled back", argues Jim Spanfeller.... Read More

Roy Morgan Research in Australia has found that online travel agents are not far behind market leader Flight Centre and are outperforming the other big high street players in the market. The findin... Read More

Cruise trips are unusual for many reasons, but not least because from a distribution perspective the majority of consumers book offline. The product is often complicated (multiple stops, excursions... Read More

Portr is looking to expand from its original London City Airport launch to other facilities following a sizeable investment raise of £3.3 million. The on-demand luggage collection and delivery serv... Read More

As connected consumers, we’re increasingly running our lives from smart devices, yet despite the fact that we have high-speed internet access at home, at work, on the move and even underground at Lond... Read More

Permission is a powerful thing, whether we grant it to others or ourselves. As Eleanor Roosevelt famously said, “No one can make you feel inferior without your consent.” NB This is a guest article... Read More

Apparently some 60 million messages on Twitter had a mention of "hotel" in them over the course of the past year. That figure is actually three times as many as those noting a "holiday" or "vacatio... Read More

A group of China-linked hackers that has mowed through the databanks of major American health insurers and stolen personnel records of U.S. military and intelligence agencies has struck at the heart of the nation's air-travel system, say people familiar with investigations of the attacks.... Read More

It is not a revolution, as some commentators would have the industry believe. But 10% of travellers using a "shared accommodation"-type product is hugely significant. The number comes from a major... Read More

In the tug of war between hoteliers and online travel agencies (OTAs), have you ever wondered why hotels just don’t stop working with OTAs and just go at it alone, seeking to get direct bookings from... Read More

Two years ago today, two friends and I sketched out an app, Hitlist, that would alert you when there were cheap flights to places you wanted to go.... Read More

As vehicles get high-tech upgrades, car hacking has become a much larger issue.... Read More

Hotel organizations in China are undergoing a digital transformation and the cornerstone of their efforts is serving guests through their own apps. NB This is a guest article by Ritesh Gupta, a rep... Read More

Almost seven months since the proposed acquisition was first announced, a major lobbying group has come out against Expedia-Orbitz deal. The American Hotel and Lodging Association says it registeri... Read More

An issue with "ecosystem"-type diagrams to explain a process or mechanism is that invariably someone gets irritated for being left out. Prime example on hotel marketing here. So, fair play to Sn... Read More