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Latest News

Stay up to date with the latest travel technology news, startup updates, and industry developments from across the global travel ecosystem.

Guest Experience report
News / Online
Upsell conversion, mobile communication top list of opportunities for hoteliers
By Mitra Sorrells | September 5, 2018
A new survey of hoteliers in the United States, Canada, Western Europe and Southeast Asia has found the majority are missing the opportunity to generate revenue through upselling.  ... Read More
Airbnb for Work expands beyond travel
News / Distribution
Airbnb for Work expands beyond travel
By Martin Cowen | September 5, 2018
Team-building, relocations and off-site meetings are part of the new strategic direction for Airbnb For Work as it looks to capitalise on its "exponential growth" in providing accommodation to busines... Read More
How travel agents are working differently with technology
News / Technology
How travel agents are working differently with technology
By Mary Pat Sullivan - TravelAge West | September 5, 2018
Travel agents have had quite a longstanding relationship with technology.... Read More
Contrary Brits want to see personalised offers without sharing data
News / Technology
Contrary Brits want to see personalised offers without sharing data
By Marisa Garcia | September 5, 2018
The struggle between privacy and personalisation shows no signs of being resolved, as another survey shows that passengers are reluctant to share data but still want an airline to know who they are.... Read More
Offline part 1 agencies
News / Distribution
Back in the offline world, part 1: Travel agency endurance
By Mitra Sorrells | September 4, 2018
First up in this month’s series on the offline travel market, we look at the traditional agency model to understand the audience it still serves and how it has continued to stay relevant.... Read More
August's hotel tech news in 1000 words
News / Technology
August's hotel tech news in 1000 words
By Simone Puorto | September 4, 2018
This is a viewpoint by Simone Puorto. Washington Post columnist Michael Dirda once wrote that "August is hardly the month to start working your way through the works of German philosophers", and th... Read More
virgin-atlantic-sita-augmented-reality
News / Technology
Virgin Atlantic crew get Dreamliner lessons via augmented reality
By Linda Fox | September 4, 2018
Virgin Atlantic uses augmented reality to help crew familarize themselves with the Boeing 787.... Read More
tnoozLIVE@GBTA - BCD's Karmis on innovation
News / Technology
tnoozLIVE@GBTA - BCD's Karmis on innovation
By Martin Cowen | September 4, 2018
"Innovation" is a word used so often there is a danger that its true meaning can get lost. Not everything new is innovative, while innovation is about more than just the latest tech. At the recent... Read More
SITA and Virgin Atlantic tap new tech for staff training
News / Technology
SITA and Virgin Atlantic tap new tech for staff training
By Marisa Garcia | September 4, 2018
Aviation faces a jobs and training crisis but new technologies such as augmented reality and virtual reality are staring to help airlines train for safety-critical positions. When staff are trained... Read More
travel-digital-transformation
Notated News / Technology
Digital transformation for retailers: a long game
By Achim Schneider - Digital Commerce 360 | September 3, 2018
Both pure-play and omnichannel retailers have had to come to terms with a new playing field, new rules and a very long list of requirements in recent years.... Read More
APAC carriers prioritise upsell and cross-sell but need ancillary advice
News / Distribution
APAC carriers prioritise upsell and cross-sell but need ancillary advice
By Rob Gill | September 3, 2018
Airlines in the Asia Pacific region are looking to use more sophisticated data intelligence to increase sales and meet passenger expectations. A survey of 30 carriers in the region, carried out by... Read More
Ignore no more - why Ctrip has to be part of a distribution strategy
Opinion / Online
Ignore no more - why Ctrip has to be part of a distribution strategy
By Samantha Wai - SHR | September 3, 2018
As incomes in China have risen in recent years, so too has the amount of international travel taken by its 1.4 billion residents. ... Read More
Travellers avoid US, online growth projections, huge hotel hack and more China news and trends
News / Technology
Travellers avoid US, online growth projections, huge hotel hack and more China news and trends
By PhocusWire | September 3, 2018
Trips from China to the US are down, bucking the global trend which sees Chinese bookings on the rise to most destinations. Elsewhere, China's digital travel market will grow three times quicker t... Read More
In the green room at Phocuswright with... Maud Bailly
Interview / Technology
In the green room at Phocuswright with... Maud Bailly
By PhocusWire | September 3, 2018
Joining AccorHotels in 2017 as chief digital officer, overseeing distribution, sales, data and information systems - Bailly presents a keynote at the Phocuswright Conference 2018.... Read More
SIA brings Google Pay into its mobile mix
News / Technology
SIA brings Google Pay into its mobile mix
By Marisa Garcia | September 3, 2018
Singapore Airlines (SIA) now allows passengers to save their mobile boarding passes on Google Pay’s digital wallet. It claims to be the first APAC airline to offer this. Customers using Android... Read More
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