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How big hotel chains manage and react to online reviews

By Kevin May | November 27, 2015

Although no-one doubts that they are a critical part of the feedback process, there are many conflicting opinions on how hotels should handle online reviews. Tourismus Partner, an Austria-based hos... Read More

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Concur gets some Velocity, KDS gives Neo to EF in Canada, and more...

By PhocusWire | November 27, 2015

This is a roundup of product news and announcements for travel SYSTEMS in tourism and hospitality for November 2015. Friday 27 November 2015: Concur gets some Velocity Business traveller use... Read More

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Baidu's China insurance JV wants to cover online travel purchases

By Martin Cowen | November 26, 2015

Baidu's central role in a new Chinese digital insurance joint venture has a direct connection with China's online travel industry now that Baidu owns 25% of market leader Ctrip. The startup will be... Read More

News / Online

Understanding the ins and outs of video in travel booking

By Kevin May | November 26, 2015

Every travel marketer knows the importance that video is now playing when it comes to influencing the choices of potential travellers. But there are some interesting nuances in the consumption of v... Read More

News / Distribution

The before and after of an independent hotel website

By Linda Fox | November 26, 2015

Seems like there has been a bit of surge of developments for independent hotels recently, recognising they need help with technology, as their skills lie in hospitality. A recent Phocuswright study... Read More

News

Qunar founder falls into Tripping, Ola shuffles management cards, and more...

By PhocusWire | November 26, 2015

This is a roundup of news and announcements for PEOPLE moves in travel, tourism and hospitality for November 2015: Thursday 26 November 2015: Qunar founder falls into Tripping Fritz Demopoul... Read More

News / Distribution

Metasearch for vacation rentals gains momentum

By Kevin May | November 26, 2015

As the online travel agency giants start taking vacation rentals extremely seriously it's hardly a surprise that metasearch engines are hoping they can also capitalise. And if this week is anything... Read More

News / Distribution

Diary of a hotel company in digital transformation

By Linda Fox | November 26, 2015

In a fast-changing distribution landscape, who'd run a hotel these days, much less the multi-branded group with thousands of properties that is AccorHotels? Chairman and chief executive Sebastian B... Read More

News / Distribution

Amadeus adds airport trains, Razoom hits 1,500, TigerAir Taiwan debuts on Travelport, and more...

By PhocusWire | November 26, 2015

This is a roundup for product news and announcements for travel DISTRIBUTION in tourism and hospitality for November 2015. Thursday 26 November 2015: Amadeus adds airport trains The UK's Hea... Read More

News / Distribution

Alibaba's Alitrip has a distinctive travel model

By Sean O'Neil | November 25, 2015

A little more than a year ago, Alibaba, a giant Chinese e-commerce company, rebranded its travel booking website as Alitrip (去啊) -- and made it a separate unit. Unlike its well-funded rivals, Alitr... Read More

News / Technology

Qunar brings its mobile dominance to the Ctrip party

By Martin Cowen | November 25, 2015

Mobile revenues for Qunar in the July-September period accounted for around three-quarters of its total, driven by new users transacting via its apps. For the quarter, revenues from mobile came in... Read More

News / Technology

Air New Zealand allows family and friends to track solo flying kids

By Kevin May | November 25, 2015

Interesting - and somewhat obvious - idea from Air New Zealand with the introduction of a wristband for children flying on their own with the carrier. Any child passenger checking in for an Air New... Read More

News / Distribution

Booking.com fires legal threat at rate widgets, demands hotels switch off

By Kevin May | November 25, 2015

Booking.com has ordered hotels to remove a widget that displays its rates for the property alongside other online travel agencies. A letter sent to hoteliers which have installed the Price Check wi... Read More

News

HNA Group spends another $450 million, buys into Brazil's Azul Airlines

By Martin Cowen | November 25, 2015

A European holiday park operator, a Chinese package tours specialist and now a South American airline - China's HNA Group has had a busy fortnight on the global acquisition trail. Its latest deal s... Read More

News / Distribution

Booking.com tells hotels it's not a zero-sum game

By Sean O'Neil | November 25, 2015

Pepijn Rijvers knows more than most about Booking.com's meteoric rise. Last April, Rijvers became CMO of Europe's largest online travel company, which also happens to be the key engine behind Price... Read More

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