The road ahead is defined by three themes: loyalty, B2B expansion and the rise of virtual agents.... Read More

The travel industry bounced back in 2022, but war in Ukraine caused further uncertainty early in the year.... Read More

The Singapore-based startup, founded in 2017 by former Expedia executive Vikram Malhi, is positioning itself at the heart of hospitality’s AI revolution.... Read More

Keep up with all the latest people, partner and product news from around the global travel industry.... Read More

Hospitable CEO Pierre-Camille Hamana discusses PMS-imposed revenue-sharing fees and the ramifications for the STR sector.... Read More

Northstar Travel Group, including Phocuswright and other leading brands such as Travel Weekly, Business Travel News, ALIS and WebinTravel, will continue to operate independently as a wholly-owned subsidiary of JTB.  ... Read More

During the company's Q2 2025 earnings call, chairman James Liang said AI remains central to strategy, adding that OTAs are "uniquely positioned" to lead the development of travel-focused AI.... Read More

Maison offers an AI operating system for hotels and hospitality systems, giving guests access to 24/7 customer service via a chatbot.... Read More

Select U.S. users can now book hotel rooms through Booking.com directly on TikTok—and the platform has also launched TikTokGO for creators to earn travel commissions.... Read More

Travalyst is looking internally and externally for a CEO to replace Sally Davey, who plans to step down in December.... Read More

Data from recent Phocuswright research reveals that in the decision-making journey, OTAs, general search engines and review platforms dominate as the most influential sources.... Read More

The relationship with Booking.com has especially soured in Europe as the OTA faces a lawsuit from 10,000 hotels.... Read More

The news comes after the Swiss Competition Commission (COMCO) greenlit Dertour Group’s planned acquisition of Hotelplan Group.... Read More

Holiwise said the funding will go towards accelerating the development of its AI travel agent and dynamic packaging capabilities.... Read More

As part of our Travel Tech Flashback series, we took a look at 2020, otherwise known as the year that changed travel forever.... Read More