Itinerary Management

News / Online

The ongoing transformation of corporate travel—What's next?

By Abby Crotty | July 23, 2025

Executives from TravelPerk, SAP Concur and Salesfore joined an executive panel at Phocuswright Europe last month, weighing in on the state of corporate travel and how ongoing trends are shifting the... Read More

Opinion / Technology

Travel AI is fragile—can adversarial training fix that?

By Timothy O'Neil-Dunne - T2Impact | June 27, 2025

Timothy O'Neil-Dunne, principal of tech consultancy T2Impact, delves into the challenges of integrating AI with legacy infrastructures. Read More

News / Technology

Progressing toward ‘seamless’ travel with self-sovereign identity

By Abby Crotty | June 25, 2025

According to Nick Price, co-chair of DIF Hospitality & Travel Special Interest Group, the current travel experience is too difficult to manage. Read More

News / Technology

What products need development, according to Expedia Group

By Morgan Hines | June 24, 2025

Shilpa Ranganathan, chief product officer of Expedia Group, said there are three areas that could benefit from more development, product-wise. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Uber, eDreams Odigeo, SITA and more...

By PhocusWire | June 6, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

Hotel Communication Network acquires Crave Interactive

By Morgan Hines | June 3, 2025

HCN, which provides AI-powered, in-room guest engagement solutions, has acquired digital guest experiences platform Crave Interactive. Read More

News / Technology

Airbnb adds catering, massages, personal training and more in new 'Services' business

By Morgan Hines | May 13, 2025

The refreshed and new Airbnb categories come after the company said in February that it would spend up to $250 million on new lines of business in 2025. Read More

News / Technology

Singapore Airlines partners with OpenAI

By Morgan Hines | April 25, 2025

The pair are working to develop solutions to better service customers and streamline operations for airline staff. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: Expedia Group, FLYR, PayPal and more...

By PhocusWire | April 18, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Delta provides glimpse at future with digital assistant

By Morgan Hines | January 8, 2025

Delta Air Lines is rolling out capabilities of its new Delta Concierge, which will provide "contextual insights" for travelers and link with partners including Joby and Uber to enable a multimodal,... Read More

News / Technology

In the wake of CrowdStrike, how tech can shape travel crisis planning

By Morgan Hines | July 26, 2024

On the heels of last week’s CrowdStrike outage, the question of how to manage mass delays and cancellations along with what crisis management’s future may look like is only more critical. Read More

News / Distribution

STR industry is evolving but remains ripe for opportunity

By Morgan Hines | July 1, 2024

Despite constraints, STR industry heads believe there are plenty of opportunities including professionalization, consulting and more in the rapidly evolving space. Read More

News / Technology

How brands are using interactive video to sell travel seamlessly

By Morgan Hines | May 29, 2024

With interactive video, technology brands are taking the capability further - making booking more seamless for travelers - and marketing more effective for brands. Read More