Itinerary Management


customer data platform hype
Customer data platforms in travel: Worthy of the hype?
By Valerio Fuschini - Carlson Wagonlit Travel  | April 4, 2019
With the increasing competition for customers, TMCs are crying out for cross-functional windows into traveler data, but are customer data platforms the answer? Read More
Opinion | Technology
Flight Centre chatbot investments
Flight Centre steps up investments in AI-powered chatbot solutions
By Mitra Sorrells | March 13, 2019
Flight Centre Travel Group has acquired travel chatbot Sam and has increased its investment in 30SecondsToFly. Read More
News | Technology
Virtuoso launches Netflix-like agent tool to collect data on customer preferences
Virtuoso launches Netflix-like agent tool to collect data on customer preferences
By Jamie Biesiada - Travel Weekly  | January 31, 2019
Virtuoso is selling the tool to members and encouraging them to use it as part of their consultative services. Read More
News | Online
avantstay-funding-5m
AvantStay wins $5M round to grow group booking service for private accommodation
By Kevin May | December 27, 2018
AvantStay has landed a $5 million funding round from large group of investors led by Ballpen Capital. Read More
News | Online
Flight Centre acquires Umapped
Flight Centre Travel Group acquires itinerary planning platform Umapped
By Mitra Sorrells | September 24, 2018
Umapped, a specialist in itinerary management, has been acquired by Australia-based Flight Centre Travel Group. Read More
News | Technology
tripcreator-8-million-funding
TripCreator lands $8M in funding, plans New York move
By Linda Fox | September 14, 2018
TripCreator, a trip planning service, has raised $8 million in funding from venture capitalists and business angels. Read More
News | Startups
Seatfrog grabs $6 million round to bolster upgrade bidding app
Seatfrog grabs $6 million round to bolster upgrade bidding app
By Kevin May | July 12, 2018
Rail and air upgrade platform Seatfrog has secured a Series A investment to the tune of $6 million. Read More
News | Online
VIDEO: Under the hood of ground transportation
VIDEO: Under the hood of ground transportation
By PhocusWire | June 26, 2018
Some would say that Lyft and undoubtedly Uber get a disproportionate amount of attention in terms of coverage of the ground transportation sector. Read More
News | Distribution
VIDEO: The future of travel packaging
VIDEO: The future of travel packaging
By PhocusWire | June 5, 2018
Packaging, especially in Europe, has been shifting away from its traditional model for the best part of two decades - essentially since travel embraced the web. Read More
News | Online
smarter business travel amadeus
How new technologies can power smarter business travel
By Lydie Charpin - Amadeus | April 4, 2018
When context is everything, offering relevant information at the right time and place to the traveler is fundamental. When consumers are more empowered than ever before, travel technology needs to speak... Read More
News | Technology
Ctrip's "virtual team managers" assist every one in 10 travelers
Ctrip's "virtual team managers" assist every one in 10 travelers
By Jill Menze | March 12, 2018
Ctrip’s virtual team managers, or VTM, served more than 10 million of the online travel agency’s 300 million registered members in 2017. Read More
News | Online
Advantage report TMCs and technology
Travel management cos must embrace high-tech while maintaining high-touch services
By Mitra Sorrells | February 22, 2018
The role of travel management companies is evolving, driven by the rise of new technology and the changing demands of business travelers.   Read More
News | Technology
Decoding blockchain, part 3: Flight data management
Decoding blockchain, part 3: Flight data management
By Mitra Sorrells | February 19, 2018
Data sharing is a complicated - and sometimes disjointed - process in the air transport industry. The creation and storage of information for each flight is handled by multiple entities, at minimum the... Read More
News | Technology
Ryanair, Toncheng-Elong, TripIt and more news briefs today...
Ryanair, Toncheng-Elong, TripIt and more news briefs today...
By PhocusWire | January 30, 2018
Ryanair announces credit program… Toncheng-Elong adds wallet features… TripIt shares airport wait times… Choice Hotels debuts global reservation system… BCD Travel extends Amadeus partnership… Read More
Notated News | Technology
Investigation: How airlines gain an edge through pricing (Part Two)
Investigation: How airlines gain an edge through pricing (Part Two)
By Riccardo Boin and others - McKinsey | January 24, 2018
Taking attribute-level customization and applying it across all revenue categories to create a smarter RM model will enable airlines to create a potentially infinite number of price points. Read More
Opinion | Distribution