Internet Of Things


Why customer data platforms hold immense potential for travel companies
Why customer data platforms hold immense potential for travel companies
By Jim Price - MParticle  | February 13, 2019
For travel companies, a CDP can add significant agility and resilience to infrastructure and organization, reduce operating costs and provide the necessary controls for proper data governance. Read More
Opinion | Technology
Cruise series part 3 technology
Inside cruise, part 3: The technical transformation
By Mitra Sorrells | January 22, 2019
For the third in our series on cruise, we explore how cruise lines are using technology to improve the customer experience. Read More
News | Technology
2018 review 2019 preview blockchain
A review of 2018, a preview for what's next: Blockchain in travel
By Mitra Sorrells | December 3, 2018
For our look ahead, SITA Lab program manager Sherry Stein provides an update on blockchain for the air transport industry and her predictions of what to expect in 2019.   Read More
News | Technology
BCD points to specific use cases for emerging tech
BCD points to specific use cases for emerging tech
By Rob Gill | August 21, 2018
Emerging technologies including blockchain, virtual reality and bots can help corporate travel buyers to improve their sourcing from suppliers, according to a new guide from travel management company Read More
News | Technology
VIDEO: CitizenM on the unhappy marriage of tech and hotel companies
VIDEO: CitizenM on the unhappy marriage of tech and hotel companies
By PhocusWire | August 6, 2018
Lauded for its fiercely independent style, both aesthetically and strategically, CitizenM was considered one of the go-to hotel brands for how things can be done differently. Read More
News | Distribution
melia-international-bluetooth-bracelets
Melia trials guest wristbands for locks and payments at resorts
By Linda Fox | August 2, 2018
Melia International Hotels is trialling wristbands making payment easy for guests at a number of resort hotels in Magaluf in Majorca. Read More
News | Technology
OAG interview air travel data
Q&A: Data, context and the impact of Amazon on air travel
By Mitra Sorrells | July 26, 2018
According to the World Bank, the number of international travel departures across the globe has more than doubled in the last two decades, from about 650 million in 1996 to 1.45 billion in 2016.  Read More
News | Technology
lufthansa-innovation-lab-asia-pacific
Lufthansa targets Asia Pacific hotspots for tech innovation
By Kevin May | July 5, 2018
Lufthansa Group's Innovation Hub is expanding to the Far East in a bid to capture some of the buzz and prowess of the tech community in two key centers in the region. Read More
News | Startups
How AI is helping airline customer service reps get closer to customers
How AI is helping airline customer service reps get closer to customers
By Viewpoints | June 29, 2018
This is a viewpoint from Mikhail Naumov, co-founder and president of DigitalGenius. It’s no secret that travelers aren’t exactly “best buddies” with airlines in terms of customer service. Air trave Read More
News | Distribution
STARTUP STAGE: Instaroom brings communication to direct hotel bookings
STARTUP STAGE: Instaroom brings communication to direct hotel bookings
By Kevin May | June 27, 2018
Instaroom has built what it calls a "concierge platform" so that hotels can communicate directly with potential guests on their websites. Read More
Interview | Technology
VIDEO: Asia Pacific as a new global hub for travel startups
VIDEO: Asia Pacific as a new global hub for travel startups
By PhocusWire | June 25, 2018
A lot of investment has flowed into travel startups from Asia Pacific in recent years - with the region rivaling its noisy counterpart in Silicon Valley. Read More
News | Startups
HITEC product news
Sonifi, Cendyn, and other product news from HITEC
By Mitra Sorrells | June 21, 2018
Dozens of hospitality industry technology vendors released new and updated products this week during HITEC, the Hospitality Industry Technology Exposition and Conference, which is taking place in... Read More
News | Technology
grand-budapest-hotel-AI
Don't panic! Artificial intelligence will bring human touch to hotels
By Frank Reeves - Avvio | June 19, 2018
The problem with all new hotel technology, unfortunately, is that innovation gets turned into buzzwords quickly, usually in order to sell more products and services. Read More
Opinion | Technology
VIDEO: Travel planning with digital assistants
VIDEO: Travel planning with digital assistants
By PhocusWire | June 18, 2018
Digital assistants in travel are not an entirely new form of technology - moreover, just another layer that builds on the shift to digital and, especially, mobile. Read More
News | Technology
VIDEO: Why Asia is eating the world
VIDEO: Why Asia is eating the world
By PhocusWire | June 1, 2018
A rapid-fire presentation is perhaps the perfect metaphor to outline the fast, jaw-dropping growth and influence of the Asia region. Read More
News | Online