InterContinental

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

By PhocusWire | June 5, 2026

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Technology

Hotel groups mull app versus AI-ready strategies

By Linda Fox | May 11, 2026

In the past week Wyndham unveiled a ChatGPT app while Choice Hotels unveiled a series of internal AI tools. Read More

News / Technology

IHG plans AI-compatible hotel content platform

By Linda Fox | February 17, 2026

IHG, whose brands include Holiday Inn and Crowne Plaza, is grouping AI into three areas: guest acquisition, commercial optimization and cost efficiency. Read More

News / Online

Google's agentic booking commercial model to be 'similar' to current model

By Linda Fox | November 24, 2025

Google's James Byers spoke about user trust, LLM differentiation and evolving advertising models in an interview at The Phocuswright Conference. Read More

News / Online

Moving beyond points: The state of hotel loyalty programs

By Marisa Garcia | May 28, 2025

Points-based hotel loyalty programs are not dead but they are evolving towards a hybrid offering of "instant, milestone and aspirational." Read More

News / Distribution

Hotel ID initiative launched to simplify industry communications

By Linda Fox | May 22, 2025

The non-profit Hospitality ID initiative aims to tackle the challenges faced by hotels, travel and technology suppliers and booking platforms when communicating with each other. Read More

News / Technology

Flexible living drives hospitality and residential technology convergence

By Matthew Parsons | October 8, 2024

The growing number of mixed-use properties creates gaps for a new breed of tech-enabled hospitality companies, in particular non-hotel brands, to enter new markets. Read More

News / Technology

IHG bookings from own channels hit 80%

By Linda Fox | August 8, 2024

Holiday Inn-parent IHG shares progress on its investments in technology and loyalty, including the implementation of a new revenue management system and property management system. Read More

News / Technology

Grazzy adds $4 million for growth of digital tipping platform

By Linda Fox | July 25, 2024

The funding for the Texas-based company will go toward recruitment as well as speeding up customer onboarding and scaling partnerships. Read More

News / Technology

Technology feeds innovation boom for hospitality at HITEC 2024

By D.J. Catron | June 26, 2024

As travel companies shift from marveling at the surging potential of artificial intelligence, a walk across the Charlotte Convention Center’s massive exhibit hall showed countless examples of how... Read More

News / Technology

Accor embarks on CRS migration with Amadeus

By Linda Fox | June 5, 2024

The goal is to have the first hotel live on the system in a year, and France-based Accor is prioritizing luxury properties in North America to migrate first. Read More

News / Technology

Pushing to make early check-ins more than just a free perk

By D.J. Catron | May 22, 2024

As personalized travel becomes a priority, more hotel operators and system developers believe a growing number of guests will demand early check-ins — even if they have to pay for it. Read More

News / Technology

How visual content is reshaping flight shopping for travelers, airlines and resellers

By Mitra Sorrells | May 1, 2024

One of the pillars of customer-centricity in the airline industry is rich content – giving flight shoppers a clear and visually compelling booking experience similar to what they see... Read More

News / Technology

IHG enlists Google for AI travel planning tool

By Linda Fox | April 9, 2024

As part of an expanded partnership with Google Cloud, IHG Hotels & Resorts is launching a generative AI-powered travel planning service to help guests book stays with the group's One Rewards app. Read More

News / Technology

How technology is evolving to help hotels monetize spaces

By Linda Fox | March 26, 2024

Travel technology companies including DerbySoft, Journey and Mews are helping hotels and other accommodation providers explore different revenue streams. Read More

Most Popular
Latest Stories