News / Distribution
Rate parity issues continue to challenge hotels in key markets
By Linda Fox | March 25, 2019
OTA Insight's Annual Hotel Parity Review shows independent hotels and local chains are more likely to suffer losses from rate parity issues. Read More
News / Online
Highly connected hotel industry continues to be vulnerable to cyber attacks
By Linda Fox | March 20, 2019
Fraud in travel is on the up, according to a number of recently released reports from experts in the field. Read More
News / Technology
IHG pilots attribute pricing as next stage of reservation system kicks in
By Linda Fox | February 27, 2019
IHG begins phase two of its Amadeus-built Guest Reservation System development, four years after the project first started. Read More
Marriott and Expedia's battle over commissions could trigger industry-wide overhaul
News / Distribution
Marriott and Expedia's battle over commissions could trigger industry-wide overhaul
By Linda Fox | January 8, 2019
Expedia and Marriott are said to be near agreement on fee negotiations, other large hotel players are likely to follow suit. Read More
Technically speaking Laura Miller IHG
Interview / Technology
Technically Speaking - Laura Miller of InterContinental Hotels Group
By Mitra Sorrells | November 26, 2018
IHG (InterContinental Hotels Group) named Laura Miller chief information officer in February 2018, with responsibility for infrastructure and operations, enterprise architecture and data, IT security... Read More
Shiji Fliggy facial check-in
News / Technology
Shiji and Fliggy partner to enable facial recognition for hotel check-in
By Mitra Sorrells | September 14, 2018
Facial recognition is enabling travelers to check into a hotel, receive a room card and establish payment authorization, all in about 30 seconds.   Read More
Customer experience part 4 hospitality
News / Technology
Reimagining customer experience, part 4: Hospitality happenings
By Mitra Sorrells | July 30, 2018
Deloitte recently surveyed more than 6,600 hotels guests who have collectively stayed at 25 brands across different hotel tiers to find out what makes a great hotel experience.   Read More