Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

PhocusWire's weekly travel tech news briefs: DerbySoft, Ixigo, UATP, Veltra and more...
News / Technology
PhocusWire's weekly travel tech news briefs: DerbySoft, Ixigo, UATP, Veltra and more...
By PhocusWire | March 21, 2025
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
How much onus is on travel companies for overtourism?
News / Online
How much onus is on travel companies for overtourism?
By Morgan Hines | March 21, 2025
Helping destinations deal with crowds and encouraing consumers to explore lesser-known locations is a shared responsibility across the travel industry between travelers, brands and local authorities,... Read More
Majority of business travelers would let AI book travel elements
News / Technology
Majority of business travelers would let AI book travel elements
By Morgan Hines | March 20, 2025
A report from Amadeus Hospitality delves into business travelers’ technology interests, booking patterns and preferences around sharing data. Read More
Accor's chief digital officer talks distribution, direct bookings and loyalty
News / Technology
Accor's chief digital officer talks distribution, direct bookings and loyalty
By Linda Fox | March 20, 2025
Alix Boulnois, chief business, digital and tech officer of Accor, discusses the hotel group's priorities across distribution, direct bookings and loyalty. Read More
Tripadvisor continues fight against fraudulent reviews as incidences increase
News / Online
Tripadvisor continues fight against fraudulent reviews as incidences increase
By Abby Crotty | March 19, 2025
Tripadvisor said member fraud—when an independent user posts a review that violates fraud guidelines—accounted for just over 39% of fake reviews. Read More
Concur to get generative AI assistant from SAP
News / Technology
Concur to get generative AI assistant from SAP
By Morgan Hines | March 19, 2025
SAP Concur also revealed it has expanded its partnership with American Express to launch real-time authorization data capability, alongside a number of other announcements. Read More
New laws drive hotels to explore digital ID solutions
News / Technology
New laws drive hotels to explore digital ID solutions
By Marisa Garcia | March 19, 2025
As the European Union prepares to widely roll out digital identity wallets, experts say hotels should act now to adopt these solutions to smooth guest experiences. Read More
PhocusWire's weekly travel tech news briefs: Sihot, HiJiffy, Magpie, Visit Group and more...
News / Technology
PhocusWire's weekly travel tech news briefs: Sihot, HiJiffy, Magpie, Visit Group and more...
By PhocusWire | March 14, 2025
Keep up with all the latest people, partner and product news from around the global travel industry. Read More
Wyndham looks to Katanox to save distribution and payment costs
News / Technology
Wyndham looks to Katanox to save distribution and payment costs
By Linda Fox | March 13, 2025
The company, which has more than 9,000 properties under franchise, is working with Katanox to drive cost savings and operational efficiencies and better control for franchisees with the technology. Read More
CEO Spotlight: Pere Vallès of Exoticca
Interview / Online
CEO Spotlight: Pere Vallès of Exoticca
By Linda Fox | March 12, 2025
Exoticca's CEO Pere Valles discusses the company's strategy to play in the connected trip space, its technology investment and keeping investors happy. Read More
Autonomous AI agent Manus joins the fray
News / Technology
Autonomous AI agent Manus joins the fray
By Linda Fox | March 10, 2025
China-based AI agent Manus is in early preview and attracting mixed reaction from the technology industry. Read More
Is an "app-ocalypse" nigh for hospitality tech as AI agents advance?
News / Technology
Is an "app-ocalypse" nigh for hospitality tech as AI agents advance?
By Florian Montag - Apaleo | March 10, 2025
Instead of relying on humans as connective tissue, AI agents acting as self-learning, adaptive digital assistants will manage the entire hospitality tech ecosystem autonomously in the future. Read More
PhocusWire's weekly travel tech news briefs: Cendyn, Daytrip, Shiji, TUI and more...
News / Technology
PhocusWire's weekly travel tech news briefs: Cendyn, Daytrip, Shiji, TUI and more...
By PhocusWire | March 7, 2025
Keep up with all the latest people, partner and product news from around the global travel industry.... Read More
Booking.com shares progress on AI initiatives
News / Technology
Booking.com shares progress on AI initiatives
By Linda Fox | March 7, 2025
Booking.com's senior vice president of accommodations shared details of the company's strategy for using AI and what is has planned for the future. Read More
Travel websites littered with accessibility issues
News / Online
Travel websites littered with accessibility issues
By Morgan Hines | March 6, 2025
The 2025 Digital Accessibility Index found an average of 297 accessibility issues per webpage during Q4 of 2024 across 400,000 pages on 15,000 websites in different industries including hospitality. Read More
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