Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

European hotel prices - February to April 2013
News / Online
European hotel prices - February to April 2013
By PhocusWire | April 8, 2013
Data trends on cheapest hotel rates as well as median rate for three months of three, four and five star hotels across some of the major cities in Europe. Read More
Secret sauce for increasing guest satisfaction in hotels: Common sense
News / Online
Secret sauce for increasing guest satisfaction in hotels: Common sense
By Viewpoints | April 8, 2013
I’ve always been a big fan of common sense - indeed, everyone should be, right? Read More
IHG unleashes (member-only) free wifi to every hotel, same as hosting population of Russia online
News / Online
IHG unleashes (member-only) free wifi to every hotel, same as hosting population of Russia online
By Kevin May | March 26, 2013
"World First" claim coming up from InterContinental Hotel Group after revealing today that each of its properties around the world will be offering up free wifi to guests. Read More
New horizon - why two different worlds must collide when running a hotel
News / Online
New horizon - why two different worlds must collide when running a hotel
By Viewpoints | March 25, 2013
Marketing and revenue management are both vital functions in the hospitality industry - but they often seem to operate in two different worlds. Read More
TripAdvisor eyes next move on travel Rubik's Cube: Mobile destination services, tours and activities
News / Online
TripAdvisor eyes next move on travel Rubik's Cube: Mobile destination services, tours and activities
By Kevin May | March 20, 2013
Think the big boys in travel are not taking tours and activities seriously? Might need to think again. Read More
Rough guide to measuring the efficiency (or not) of a hotel reservation call center
News / Online
Rough guide to measuring the efficiency (or not) of a hotel reservation call center
By Patrick Landman | March 18, 2013
A call center is a highly dynamic operation and often quite complex to manage. But do you know who your best converting reservation agent is? Read More
Black(mail?) cards are not welcome at hotels
News / Online
Black(mail?) cards are not welcome at hotels
By Viewpoints | March 12, 2013
Not deliberately trying to be controversial but the customer is always right, unless they are dead wrong. Read More
Hi-tech is not a reason to sideline high-touch - a lesson for the travel industry from a shoe seller
News / Online
Hi-tech is not a reason to sideline high-touch - a lesson for the travel industry from a shoe seller
By Viewpoints | March 4, 2013
I recently sat on a panel addressing destination marketers about just that: destination marketing today and tomorrow. Read More
Up-selling as an art form in hotels
News / Online
Up-selling as an art form in hotels
By Patrick Landman | February 28, 2013
It's utopia in my world of revenue management in hotels to work with a general manager and operations team with true passion for up-selling. Read More
Priceline full-year 2012 results - at-a-glance summary
News / Online
Priceline full-year 2012 results - at-a-glance summary
By PhocusWire | February 27, 2013
Priceline released is full-year results for 2012 this week. A quick overview is as follows: Read More
Amadeus full-year 2012 results - at-a-glance summary
News / Online
Amadeus full-year 2012 results - at-a-glance summary
By PhocusWire | February 26, 2013
Amadeus released its full-year results for 2012 today. A quick overview is as follows: Read More
Step forward Graph Search into the digital marketing mix for hotels
News / Online
Step forward Graph Search into the digital marketing mix for hotels
By Viewpoints | February 23, 2013
There’s a well-known saying in real estate - "location, location, location" - which points to the great importance of, well, location when determining the desirability of a property. Read More
Hotels checking in with booking engines on Facebook and mobile - or maybe not
News / Online
Hotels checking in with booking engines on Facebook and mobile - or maybe not
By Kevin May | February 20, 2013
Booking engines within Facebook fan pages for hotels were once considered revolutionary, but it appears to be a growing trend for many property owners. Read More
TripAdvisor basks in social graph integration with Facebook, eye-watering numbers revealed
News / Online
TripAdvisor basks in social graph integration with Facebook, eye-watering numbers revealed
By Kevin May | February 14, 2013
TripAdvisor, wallowing in a 20% jump in revenue for 2012 compared to the previous year, also appears to be enjoying the fruits of its partnership with Facebook. Read More
Tnooz-Monetate Webinar VIDEO: Transforming the supplier-driven travel booking experience
Webinars / Online
Tnooz-Monetate Webinar VIDEO: Transforming the supplier-driven travel booking experience
By Kevin May | February 13, 2013
How do airlines, hotels, cruise lines and other suppliers connect their data and knowledge of the traveller to the right offer at the right time? Read More
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