Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

Startup Stage Saba Hospitality main
Interview / Startups
STARTUP STAGE: Saba Hospitality builds tools to maximize guest and hotel staff engagement
By Mitra Sorrells | August 12, 2019
 Saba Hospitality is building solutions for the hospitality industry using artificial intelligence and scalable chatbot technology.    Read More
Wyndham's RCI acquires Alliance Reservation Network for $92M
News / Online
Wyndham's RCI acquires Alliance Reservation Network for $92M
By Jill Menze | August 9, 2019
Vacation exchange network RCI has purchased travel technology platform Alliance Reservations Network to expand its reach beyond its core business. Read More
WEBINAR REPLAY! Decoding the hotel guestprint
News / Technology
WEBINAR REPLAY! Decoding the hotel guestprint
By PhocusWire | August 8, 2019
In the webinar, produced by PhocusWire and Cendyn, we cover the six keys to designing acquisition and engagement programs that treat your guests as individuals, not a marketing segment. Read More
TripAdvisor focuses on good news in Experiences as overall revenue continues to fall
News / Online
TripAdvisor focuses on good news in Experiences as overall revenue continues to fall
By Kevin May | August 8, 2019
Revenue increased from $376 million to $422 million over the course of the first and second quarters of 2019 but year-over-year the business is down 3% in the comparable three-month periods. Read More
Four online travel agency myths to stop believing now
Opinion / Online
Four online travel agency myths to stop believing now
By Peter O’Connor - Essec Business School | August 8, 2019
OTAs suffer from some image problems amongst many hoteliers, often due to misconceptions or misinformation about how they work. So, let's bust some myths. Read More
Booking Holdings q2 2019 earnings
News / Online
Booking Holdings integrates brands, develops payment capabilities in quest for “connected trip”
By Mitra Sorrells | August 7, 2019
Booking Holdings reports positive financial results as it works toward what CEO Glenn Fogel called the "connected trip." Read More
culture-trip-ota-final
News / Distribution
Culture Trip finally unveils its online travel agency, promises to cover the full funnel
By Linda Fox | August 6, 2019
The company claims it has spent a lot of time understanding customer needs and is not just “replicating a bog standard OTA.” Read More
TripActions new consultant-led services
News / Online
TripActions takes on legacy TMCs with new consultancy services
By Mitra Sorrells | August 4, 2019
TripActions is expanding its suite of enterprise solutions with the launch of TripActions Consulting. Read More
Sounding Off: Damaging trust can take years to rebuild
Interview / Online
Sounding Off: Damaging trust can take years to rebuild
By PhocusWire | August 2, 2019
CEOs walk a communications tightrope, where a loose word or two can trigger doubts in the minds of consumers that can last an age in business years. Read More
What owning the end-to-end traveler experience means for Airbnb for Work
News / Online
What owning the end-to-end traveler experience means for Airbnb for Work
By Jill Menze | August 2, 2019
As Airbnb endeavors to own the end-to-end experience for corporate travelers, is transforming into a full-fledged travel management company in the cards? Read More
Sabre revenues up across the business despite challenges in Europe
News / Distribution
Sabre revenues up across the business despite challenges in Europe
By Linda Fox | August 1, 2019
The company has reported revenue gains across its three main divisions for the second quarter of 2019. Read More
Cendyn Rainmaker acquisition
News / Online
Cendyn adds revenue management tools with acquisition of Rainmaker
By Mitra Sorrells | August 1, 2019
Cendyn, a provider of CRM and sales platforms for the hospitality industry, has acquired the Rainmaker Group, a revenue and profit optimization platform for hotels, resorts and casinos.   Read More
Amadeus reports double-digit revenue growth for the first half of 2019
News / Distribution
Amadeus reports double-digit revenue growth for the first half of 2019
By Linda Fox | July 31, 2019
The Spain-based company puts growth in the IT Solutions and Distribution arms of the business down to an “expanding customer base.” Read More
makemytrip-q1-2020
News / Online
MakeMyTrip narrows operating losses after growth across air, hotels and bus divisions
By Linda Fox | July 30, 2019
Group chairman and chief executive Deep Kalra hailed “strong business growth” in the “peak travel quarter” despite softer domestic demand. Read More
Vacasa buys remaining Wyndham Vacation Rentals unit for $162M
News / Online
Vacasa buys remaining Wyndham Vacation Rentals unit for $162M
By Kevin May | July 30, 2019
The sale comes 18 months after Wyndham Worldwide sold its European vacation rental business to Platinum Equity for $1.3 billion. Read More
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