Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

Full corporate travel recovery still out of reach
News / Online
Full corporate travel recovery still out of reach
By Jill Menze | April 20, 2022
According to a new study from Deloitte, business travel spend is at least two years from reaching pre-pandemic levels. Read More
Omri Morgenshtern replaces John Brown as CEO at Agoda
News / Online
Omri Morgenshtern replaces John Brown as CEO at Agoda
By Kevin May | April 19, 2022
The new boss is currently chief operating officer at the Booking Holdings-owned, Asia Pacific-focused online travel agency, taking on the new role from July 1. Read More
One thing to know about each major European travel market in one minute
News / Online
One thing to know about each major European travel market in one minute
By Phocuswright Research | April 19, 2022
We are beginning to see the end of restrictions in Europe, signaling the start to a new phase of recovery. Read More
winding-tree-dtravel-new-systems
News / Distribution
New booking systems signal next step for blockchain
By Mitra Sorrells | April 19, 2022
In notable advancement for blockchain, two new systems are enabling travelers to book hotels and rentals. Read More
Business travel, sustainability must co‐exist in era of mobility
Opinion / Technology
Business travel, sustainability must co‐exist in era of mobility
By Vivi Cahyadi Himmel - AltoVita | April 18, 2022
These key factors will drive conversions in the business travel space and help address climate change. Read More
sounding-off-157
Interview / Online
Sounding Off: A step in the right direction for climate awareness
By PhocusWire | April 15, 2022
A new framework creating uniform principles related to flight emissions data is an example of the type of collaborative effort needed to move the industry forward on the path to sustainability. Read More
Tech is powering the new look of hotel loyalty programs
News / Online
Tech is powering the new look of hotel loyalty programs
By Jill Menze | April 15, 2022
Hotels including IHG, Accor and CitizenM are updating their loyalty programs to provide members with personalization, experiences and guarantees. Read More
mindsay-acquired-by-laiye
News / Technology
Travel chatbot provider Mindsay acquired by automation specialist Laiye
By Mitra Sorrells | April 14, 2022
Mindsay's AI-powered chat solutions are used by hotels, airlines, airports, OTAs and rail companies to automate customer service.      Read More
booking-com-sustainable-travel-report-2022
News / Online
Study: Traveler interest in sustainability up, but info lacks
By Mitra Sorrells | April 14, 2022
Booking.com's latest consumer survey shows an uptick in interest in finding sustainable properties and destinations, but a need for better information to facilitate that process. Read More
valpas-bed-bug-solution
News / Technology
Valpas scurries off with €1.6M for bed bug tech solution
By Jill Menze | April 14, 2022
Valpas’ IoT-enabled bed legs trap bed bugs and alert hotel staff. Read More
OTA Insight acquires hotel revenue management tech company Kriya RevGen
News / Technology
OTA Insight acquires hotel revenue management tech company Kriya RevGen
By Jill Menze | April 14, 2022
OTA Insight and Kriya RevGen will form a business intelligence solution that delivers tailored insights for both hotel-level users and multi-property users. Read More
Decentralization is not a dirty word in hospitality
Opinion / Technology
Decentralization is not a dirty word in hospitality
By Vinod Kelwani - Technoheaven | April 13, 2022
When you evaluate the basis for a decentralized hospitality market, as a travel agent or online travel agency, you’d be forgiven for telling most people to go and wash their mouth out. Read More
The difference between touchless and frictionless travel
News / Technology
The difference between touchless and frictionless travel
By Phocuswright Research | April 12, 2022
For the travel industry, SSI represents a dramatic shift in the way customer information is stored and used. Read More
similarweb-april-2022
News / Distribution
Online activity shows growing recovery for travel
By Mitra Sorrells | April 12, 2022
An analysis by Similarweb shows visits to airline and hospitality websites are up as consumers act on their desire to travel.   Read More
Kurt Ekert on how Sabre will disrupt itself to win the market
News / Technology
Kurt Ekert on how Sabre will disrupt itself to win the market
By Yeoh Siew Hoon - WiT | April 12, 2022
The Sabre president explains how the GDS is undergoing its most dramatic digital transformation yet. Read More