Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

phocuswright-europe-sustainability-panel
News / Online
Google, Travalyst and more on travel’s path to sustainability
By PhocusWire | July 12, 2022
Travel leaders from Google, Travalyst, Booking.com and Byway discuss current efforts and future plans related to sustainable travel. Read More
Amadeus report
News / Online
Difficulty making payments sours guests’ hotel experience
By Kathryn Walson | July 12, 2022
Guests are twice as likely to experience anxiety and uncertainty when making hotel payments than in making everyday payments. Read More
pcw-research-china-market
News / Online
Key developments in China’s online travel market
By Phocuswright Research | July 11, 2022
While many are eager to return to travel, the China market is not anticipated to return to pre-pandemic levels before 2024. Read More
opinion-placemakr-hospitality-tech
Opinion / Technology
Better spaces, better tech drive experiential hospitality
By Jason Fudin - Placemakr | July 8, 2022
Brands that provide tech-enabled services in spaces designed to meet the new needs of customers will drive loyalty and growth into the future. Read More
My Method... How MacDonald Hotels reaped revenue from chatbot integration
Opinion / Technology
My Method... How MacDonald Hotels reaped revenue from chatbot integration
By Tiago Araujo - Hijiffy | July 8, 2022
MacDonald Hotels integration of HiJiffy saw an 80% customer satisfaction rating and a boost in bookings. Read More
VIDEO: Justt on how chargebacks are impacting online travel
From Our Partners / Online
VIDEO: Justt on how chargebacks are impacting online travel
By PhocusWire | July 8, 2022
PhocusWire talks to Justt about helping payment service providers with credit card fraud and chargebacks. Read More
Marriott hit by another data breach
News / Online
Marriott hit by another data breach
By Linda Fox | July 7, 2022
The attack, which used social engineering to gain access to an employee's computer, did not affect core systems. Read More
Is this hospitality's chance for a fresh start?
News / Online
Is this hospitality's chance for a fresh start?
By PhocusWire | July 7, 2022
Speaking during Phocuswright Europe, hotel executives discuss distribution trends, the labor shortage and more. Read More
Plusgrade acquires Points to boost revenue for partners
News / Online
Plusgrade acquires Points to boost revenue for partners
By Kathryn Walson | July 5, 2022
Plusgrade says the combined entity will generate more than $3.5 billion in new revenue opportunities this year for 140 airline, hospitality, cruise, rail and financial services partners across 60... Read More
startup-stage-minoan
Interview / Startups
STARTUP STAGE: Minoan helps accommodations rethink the product experience for guests
By Jill Menze | July 5, 2022
Minoan partners with boutique hotels and upscale rental properties to transform their guests’ stays into native shopping experiences. Read More
Attribute-based shopping boosts value for hotel guests
News / Distribution
Attribute-based shopping boosts value for hotel guests
By Kathryn Walson | June 29, 2022
Attribute-based shopping is likely to increase traveler value, certainty and satisfaction among hotel guests, a new survey shows. Read More
phocuswright-europe-pundits
News / Online
Travel pundits talk plumbing, pandemic and emerging tech
By PhocusWire | June 29, 2022
The travel industry remains complex, and some are concerned the opportunity to build back better may be lost. Read More
Trip.com Group revenue remains steady, air ticket bookings rise in Q1 2022
News / Online
Trip.com Group revenue remains steady, air ticket bookings rise in Q1 2022
By Jill Menze | June 28, 2022
The COVID-19 resurgence in China impacted Trip.com Group’s operations for the first quarter of 2022, with net revenue remaining flat year-over-year. Read More
MyDigitalOffice acquires Datavision to help hoteliers enhance reporting
News / Technology
MyDigitalOffice acquires Datavision to help hoteliers enhance reporting
By Kathryn Walson | June 28, 2022
The acquisition will enable hoteliers to automate and enhance reporting, while tapping into business intelligence. Read More
cloudbeds-acquires-whistle
News / Technology
Cloudbeds acquires guest engagement solution Whistle
By Mitra Sorrells | June 27, 2022
This is the third acquisition by Cloudbeds since last November when it raised a $150 million Series D round. Read More