Hotel Industry News

PhocusWire's in-depth coverage of the hotel sector, featuring news, analysis, interviews, research and more on B&Bs, hotels, guesthouses and other property types.

The hotel sector is undergoing significant transformation, powered by new technologies, evolving guest expectations, and a renewed focus on direct booking and operational efficiency. PhocusWire delivers the latest hotel industry news, covering the strategies and innovations shaping the future of global hospitality.

Hotel chain developments, hospitality trends, and market shifts

Stay updated on how hotel brands are expanding, restructuring, and embracing digital platforms to elevate the guest experience. From contactless check-in and AI-powered pricing to loyalty evolution and branded residential offerings, our coverage tracks the industry’s response to changing demand and competitive pressure.

Sabre notes "momentum" across the business
News / Distribution
Sabre notes "momentum" across the business
By Linda Fox | August 3, 2023
An improvement in profit driven by travel bookings was partially offset by increased incentive costs, hospitality transaction costs and expenses related to the head count reduction. Read More
Citizens partners with Wyndham on vacation club pay plan
News / Online
Citizens partners with Wyndham on vacation club pay plan
By Derek Catron | August 3, 2023
Citizens Pay allows Wyndham Destinations vacation club members to cover down payment costs with fixed monthly payments. Read More
Viator accounted for nearly half of Tripadvisor’s revenue in Q2
News / Online
Viator accounted for nearly half of Tripadvisor’s revenue in Q2
By Mitra Sorrells | August 2, 2023
Viator's revenue was up 59% in Q2 this year compared with 2022 and is now nearly on par with revenue from the Tripadvisor Core segment, which includes its flagship metasearch. Read More
Trivago second quarter revenue dips
News / Online
Trivago second quarter revenue dips
By Linda Fox | August 2, 2023
Referral revenue decreased from €141 million to almost €123 million while return on advertising spend was 145% versus 166%. Read More
Travel's path to smoother payments and how data helps
News / Online
Travel's path to smoother payments and how data helps
By Linda Fox | August 1, 2023
While advances in technology as well as payment mechanisms are helping remove friction for both consumers and businesses, there is still a long way to go, according to travel payment experts. Read More
Package travel refresh and the dynamic packaging opportunity
News / Online
Package travel refresh and the dynamic packaging opportunity
By Linda Fox | July 31, 2023
As B2C and B2B travel providers embrace a strong summer for bookings, a session at Phocuswright Europe 2023 looks at the opportunity for dynamic packaging, where technology is removing friction for... Read More
Revolutionize your hotel transactions with modern payment links
From Our Partners / Technology
Revolutionize your hotel transactions with modern payment links
By Haley Crawford - Selfbook | July 31, 2023
With outdated transaction methods and high-risk credit card authorization forms having led the charge for years, hotels and guests are craving options that make secure, simple and flexible payments... Read More
Amadeus focused on cloud and hospitality, boosts R&D spend
News / Distribution
Amadeus focused on cloud and hospitality, boosts R&D spend
By Linda Fox | July 28, 2023
Amadeus made revenue gains across airline distribution, Air IT and hospitality divisions in Q2, 2023. Read More
Buy now, pay later travel solution Uplift acquired for $100M
News / Online
Buy now, pay later travel solution Uplift acquired for $100M
By Mitra Sorrells | July 27, 2023
Upgrade, which offers banking, credit and payment products directly to consumers, has acquired Uplift, which provides solutions used by more than 300 airlines, cruise lines and hotel chains in the U.S.... Read More
Does your hotel have a revenue maximizer?
News / Distribution
Does your hotel have a revenue maximizer?
By Linda Fox | July 26, 2023
Hotels are moving from revenue optimization to maximization, but there are certain traits that go along with the discipline. Read More
Nezasa raises $4.7M to boost international growth
News / Startups
Nezasa raises $4.7M to boost international growth
By Mitra Sorrells | July 26, 2023
Nezasa said the new investments strengthen the travel technology company's international growth strategy and accelerate the path to profitability. Read More
CEO Spotlight - Niko Karstikko of Bob W
Interview / Startups
CEO Spotlight - Niko Karstikko of Bob W
By Linda Fox | July 25, 2023
Niko Karstikko and Sebastian Emberger set up Bob W in Helsinki in 2018 and have steadily grown its portfolio of city-based rental properties since then and raised €21 million in October 2022. Read More
Report: Travelers vs. tech - Fostering a traveler-centric approach to innovation
From Our Partners / Technology
Report: Travelers vs. tech - Fostering a traveler-centric approach to innovation
By Cathy Walsh - PhocusWire | July 25, 2023
This white paper, produced by PhocusWire and Allianz Partners, provides a traveler-centric review of three key trends impacting travel: ChatGPT/AI travel assistants, fintech and the future of travel... Read More
Civitfun acquires GRS, adds hotel group booking capability
News / Technology
Civitfun acquires GRS, adds hotel group booking capability
By Linda Fox | July 25, 2023
Civitfun, which offers automated hotel check-ins, has added group booking functionality to its stable through the acquisition of GRS. Read More
How Chinese OTAs turned around 3 years of COVID isolation
News / Online
How Chinese OTAs turned around 3 years of COVID isolation
By Gary Bowerman - Phocuswright | July 24, 2023
Phocuswright analyst Gary Bowerman explores the strategies Chinese OTAs have taken to remain competitive over the last few years.   Read More
The Phocuswright Conference 2026