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Travel industry leaders create Dihedral to tackle travel data

By Linda Fox | July 13, 2016

Former Orbitz chief Jeff Katz is heading up a new company which aims to use travel data to improve the traveller experience. Dihedral, as the company is called, is being set up in partnership with Read More

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Airbnb not impacting online travel agency growth

By Kevin May | June 7, 2016

Airbnb has achieved the lofty accolade of being worth 25% more than global hospitality chain Hilton in just nine years. This is one of the findings from a report by US-based 7Park Data into Airbnb Read More

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The direct bookings challenge to travel managers grows, as hotels lure business travelers

By Viewpoints | April 6, 2016

As companies worldwide grapple with the rise of direct booking, suppliers are accelerating this industry shift by bringing strong incentives to business travelers. In fact, to build customer loyalty a Read More

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Hotels get heavy with general managers if guests have problems with wifi

By Kevin May | March 16, 2016

It's no big industry secret that most hotels are now (finally) taking the trend of providing guest wifi as seriously as they do their towels and mini-bars. There remains a fair amount of debate as Read More

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Booking.com boss is clicking annoyed

By Martin Cowen | March 9, 2016

Marketing initiatives by hotels chains such as Marriott and Hilton which talk up the benefit of booking direct, have not escaped the notice of Darren Huston, chief executive of Booking.com. “It’s a Read More

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Hilton hires a cute robot to be a hotel concierge

By Kevin May | March 9, 2016

In further robot news, Hilton is piloting the use of a robot designed to act as a concierge alongside its existing reception staff. The robot, known as "Connie", will be tested at the chain's Hilto Read More

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At ALIS, Hilton, IHG, and Google execs talk mobile tech

By Juliana Shallcross | January 25, 2016

The Americas Lodging and Investment Conference kicked off in Los Angeles on Monday with a trio of discussions about travel technology -- the first such tech talk for the show in eight years. Not surpr Read More

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Want an intimate relationship with a travel brand? No hugs there

By Kevin May | November 10, 2015

Social media and online travel agencies have been blamed for the poor state of relationships between consumers and travel brands. MBLM, a US-based brand and marketing consultancy, examined how 6,00 Read More

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Hilton opens digital door for loyalty members

By Linda Fox | August 18, 2015

Hilton Worldwide is adding keyless entry to its app for loyalty members with plans to deploy the Digital Key at 250 US hotels by early 2016. The move is part of Hilton's ongoing drive for a more se Read More

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Four point check-list to take hotels into the hyper-connected world

By Kevin May | August 5, 2015

It is apparently not just the preserve of small, independent hotels that are trying to capture the attention of tech-savvy guests. Until very recently, many believed the giant chains of the hospita Read More

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Some lessons learned from user testing hotel websites

By Martin Cowen | April 16, 2015

To highlight how user-testing can be useful in finding opportunities to improve, three of the most popular sites in hospitality were submitted for a Peek User Testing program. NB: This is an analys Read More

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Hilton loyalty program site was vulnerable to password-free hacking

By Sean O'Neil | March 23, 2015

Cybersecurity professionals voiced concerns about vulnerabilities in the website system for Hilton Honors, the global hotel chain's loyalty program. The weakness could have opened the door to theft of Read More

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Silicon Valley might be at the center of innovation, but it sucks at hospitality

By Viewpoints | January 26, 2015

Silicon Valley is the world’s undisputed leader when it comes to identifying, attracting and investing in top IT talent. Arguably, the peninsula is also gifted with the best climate for enjoyable l Read More

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Ongoing: Hilton's loyalty program hackers continue selling account access

By Nick Vivion | November 6, 2014

Reports of a massive breach of Hilton's HHonors loyalty program emerged on loyalty blogs early last month, as dozens of users posted claims of unauthorized access that led to loss of points. The ha Read More

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Hilton will let you pick a room and unlock its door with your mobile device

By Sean O'Neil | July 28, 2014

Hilton Worldwide is giving its mobile apps a major upgrade. By end of this summer, Hilton will enable guests at several of its hotel brands to pick their room after they check in via an app. Sta Read More

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