Hilton

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Are hotel franchise fees a growing problem for owners?

By Viewpoints | September 5, 2017

This is a viewpoint by Peter O'Connor, professor of digital disruption at Essec Business School in Paris. While much media attention has focused on the issue of OTA cost, hotel owners have also se Read More

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Hilton Hotels tests incentives to encourage earlier cancellations

By Michele McDonald | August 8, 2017

Hilton Hotels is testing “incremental opportunities” arising from new cancellation and pricing policies. The company is thinking about a range “from the 48-hour, 72-hour mark out to seven days,” Ch Read More

News / Online

Facebook Reactions - a year of wow and haha for travel and tourism?

By Nick Vivion | May 11, 2017

Facebook Reactions has just celebrated its first birthday - a reason if any to share a love heart-style - or angry - emoji. But, seriously, while not everyone greeted Reactions with excitement, the Read More

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TripAdvisor finally gets IHG on-board for Instant Booking

By Kevin May | April 27, 2017

TripAdvisor has persuaded another of the global hotel giants to join its Instant Booking service: InterContinental Hotels Group. The group's portfolio of brands will now be available, allowing user Read More

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Trump slump or big chill - how bans are playing out in travel distribution

By Marisa Garcia | March 8, 2017

Lots of column inches have been taken up on the policies of the Donald Trump administration but what of their impact on travel distribution and likelihood to hurt US travel and tourism? Are we trul Read More

News / Technology

Could new mobile biometrics hold the key to global traveller identity?

By Marisa Garcia | March 2, 2017

We’ve been told to expect the end of the passport, replaced by a secure and digital traveller identification. Advancements biometrics—becoming common hardware on smartphones, as presented during th Read More

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The Airbnb effect on hotels - experiences, tech provision and convergence

By Viewpoints | February 17, 2017

In less than a decade the twenty-something founders of Airbnb have gone from selling politics-themed cereal, back in 2007, to raising $850 million on a $30 billion valuation. In short: Airbnb is th Read More

News / Online

Hilton inks deal with Amazon as part of guest loyalty shift

By Kevin May | January 31, 2017

Global hotel chain Hilton is embarking on an overhaul of its branding and loyalty programme, including a major new partnership with Amazon. First the aesthetic stuff: the group will now be known as Read More

News / Distribution

Hilton joins the Instant Booking fray on TripAdvisor

By Kevin May | January 9, 2017

Some momentum in recent weeks for TripAdvisor and its Instant Booking service - with global hotel group Hilton finally joining the initiative. Hilton's portfolio of 13 brands will now be available Read More

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Pivotal moment in 2016 - when Hilton called time on clicking around

By Linda Fox | December 20, 2016

Hilton Worldwide was not the first to launch a direct booking campaign, but the hotel giant's largest ever campaign made a lot of people stop and think. The 'Stop Clicking Around' initiative, aimed Read More

News / Distribution

War games: Hotels may have more to lose than OTAs in booking fight

By Viewpoints | September 26, 2016

In any form of combat, there are victors and losers. In the battle over hotel rate parity, however, there are a number of constituencies with stakes in the fight. NB: This is a guest viewpoint by R Read More

News / Technology

Hilton claims new level of personalisation for mobile never seen before

By Kevin May | September 6, 2016

The summer in the northern hemisphere must be over - with a mightily bold claim coming out of Hilton this week to welcome industry folk back to work. The global hotel chain says it has developed a Read More

News / Technology

Direct hotel bookings, loyalty and the clandestine world of closed user groups

By Viewpoints | August 26, 2016

Loyalty schemes have been front and centre in advertising campaigns from the large hotel chains this year, as they look to increase their proportion of direct bookings. One notable aspect of this i Read More

News / Technology

Hilton opens up on Digital Key's first year

By Martin Cowen | August 15, 2016

Hilton Worldwide has released some stats to mark the first year of its Digital Key initiative, part of its app for HHonors members. Digital Key lets members book via the app, check-in digitally, se Read More

News / Technology

Nao boarding - airlines follow hotels with robot trials

By Juliana Shallcross | August 1, 2016

Robots are getting around. The same kind of robot that Hilton Worldwide has been testing as a concierge in one of its hotels also recently helped passengers navigate the Japan Airlines terminal at Tok Read More

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