Hilton

News / Online

Hilton’s Nassetta: 3 to 4 years for recovery, but “no less optimistic” about travel

By Mitra Sorrells | May 20, 2020

Hilton CEO Chris Nassetta says the company is seeing occupancy grow in some regions, but the economic impact of COVID-19 will make recovery a multi-year affair. Read More

News / Distribution

Hilton turns profit in Q1 2020 despite coronavirus

By Jill Menze | May 7, 2020

Hilton turned a profit to the tune of $18 million in the first quarter of 2020 - down from $159 million for the same period in 2019 - despite the threat of the coronavirus. Read More

News / Online

The new guest-centric look of loyalty for hotels

By Mitra Sorrells | February 24, 2020

Hospitality companies both large and small are revamping their loyalty programs to focus on serving the needs of their guests. Read More

News / Technology

Inside the travel startup accelerator building sustainability tech for Asia Pacific

By Mitra Sorrells | January 6, 2020

Travel Lab Asia is an initiative of ADB Ventures, PATA and Plug and Play to spur clean technology innovation in the hospitality sector in Asia Pacific. Read More

News / Online

Hilton CEO: It's "not a competition" in travel industry to address climate change

By Jill Menze | October 14, 2019

Speaking at the World Travel and Tourism Council's Climate & Environment Action Forum, the Hilton boss said the industry must work together to have a positive impact on the environment. Read More

Opinion / Online

What’s good for millennial travelers is good for all generations

By Matt Walker - LikeWhere | September 18, 2019

The soft boundary lines have come in this not-so-exact science of generation naming and these parameters no longer circumscribe the soundest foundation on which to base travel's marketing efforts. Read More

certify-q2-2019-business-travel-expenses

News / Technology

Uber and Lyft are dominating business travel expense claims

By Linda Fox | August 1, 2019

The suppliers that top business travel expense claims include Uber, Starbucks and Lyft according to Certify. Read More

News / Distribution

Hilton focuses on engaging "lower level" loyalty program members

By Linda Fox | July 29, 2019

Hilton says its loyalty program Honors has some 94 million members, an increase of more than 20% compared to Q2 2018. Read More

News / Distribution

Rate parity issues continue to challenge hotels in key markets

By Linda Fox | March 25, 2019

OTA Insight's Annual Hotel Parity Review shows independent hotels and local chains are more likely to suffer losses from rate parity issues. Read More

News / Online

Highly connected hotel industry continues to be vulnerable to cyber attacks

By Linda Fox | March 20, 2019

Fraud in travel is on the up, according to a number of recently released reports from experts in the field. Read More

News / Technology

Hotel experts warn data should not just be considered a "hobby"

By Linda Fox | March 14, 2019

Hotel experts talk about the role of AI in improving the guest experience, with words of warning to consider. Read More

WeChat 2018 rankings Dragon Trail Interactive

News / Online

Airlines, cruise lines see big gains in WeChat engagement

By Mitra Sorrells | February 28, 2019

According to a report from Dragon Trail Interactive, the top 10 airlines and cruise lines saw significant increases in WeChat activity in 2018. Read More

News / Distribution

Hilton maintains focus on direct relationships as growth outstrips agency channel

By Linda Fox | February 14, 2019

Hilton boosted its loyalty program by 14 million members in 2018 and continues to focus on direct relationships. Read More

News / Distribution

Marriott and Expedia's battle over commissions could trigger industry-wide overhaul

By Linda Fox | January 8, 2019

Expedia and Marriott are said to be near agreement on fee negotiations, other large hotel players are likely to follow suit. Read More

News / Distribution

VIDEO: Hilton on loyalty, millennials and digital marketing

By Mitra Sorrells | November 16, 2018

With experience at Microsoft, Capital One and Uber, Kellyn Smith Kenny joined Hilton in January as the hospitality brand’s senior vice president and chief marketing officer, overseeing strategy for its... Read More

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