Government

Optimizing airline customer engagement: Integrating airline partners at every touchpoint
From Our Partners / Online
Optimizing airline customer engagement: Integrating airline partners at every touchpoint
By Michelle Bruno | June 30, 2025
Partnerships enable airlines to optimize customer engagement at multiple touchpoints, contributing data and insights, closing service gaps, mitigating disruption, providing specialized services and... Read More
FBI warns airlines about looming cybersecurity attacks
News / Technology
FBI warns airlines about looming cybersecurity attacks
By Morgan Hines | June 30, 2025
Almost one year after the CrowdStrike outage grounded flights, airlines face cybersecurity threats from Scattered Spider. Read More
Sonder co-founder departs amid completion of Marriott deal
News / Distribution
Sonder co-founder departs amid completion of Marriott deal
By Linda Fox | June 26, 2025
Francis Davidson co-founded Sonder in 2014 and led it through the pandemic years, an IPO in 2022 and a licensing deal with Marriott. Read More
Navan files for confidential listing in the United States
News / Distribution
Navan files for confidential listing in the United States
By Michael B. Baker | June 23, 2025
Navan, formerly TripActions, reportedly filed for a confidential IPO just under three years ago but declined to comment on specifics at the time. Read More
Flying into the future: Willie Walsh calls for tech-first thinking at IATA AGM
News / Technology
Flying into the future: Willie Walsh calls for tech-first thinking at IATA AGM
By Yeoh Siew Hoon - WiT | June 9, 2025
IATA director general Willie Walsh addressed the future of air travel and the crucial role of technology. Read More
Class action suit filed against Booking.com in Europe
News / Distribution
Class action suit filed against Booking.com in Europe
By Mark Frary | June 2, 2025
The action follows a September 2024 judgement by the European Court Justice in the long-running case between Booking.com and German hotels and groups. Read More
Swiss regulator to review Dertour acquisition of Hotelplan Group
News / Online
Swiss regulator to review Dertour acquisition of Hotelplan Group
By Abby Crotty | May 27, 2025
While HomeToGo has received regulatory approvals for its separate agreement to acquire Interhome, another Hotelplan Group brand, the investigation will delay both deals. Read More
Swiss regulator orders Booking.com to cut commission rates 25%
News / Distribution
Swiss regulator orders Booking.com to cut commission rates 25%
By Abby Crotty | May 22, 2025
The regulator said the ruling was “necessary,” as the parties were unable to reach an agreement after “intensive negotiations.”  Read More
Ancillaries in the vacation rentals sector: 'The new frontier'?
News / Distribution
Ancillaries in the vacation rentals sector: 'The new frontier'?
By Abby Crotty | May 19, 2025
Guests are looking for more from their vacations—what will it take for the STR sector to fully embrace alternative revenue streams? Read More
Rapid Fire with Pablo Castillo of Chain4Travel
News / Online
Rapid Fire with Pablo Castillo of Chain4Travel
By Morgan Hines | May 13, 2025
As we count down to Phocuswright Europe, PhocusWire is shining the spotlight on a selection of conference speakers in a series of Q&As.   Read More
Rapid Fire with Irra Ariella Khi of Zamna
News / Online
Rapid Fire with Irra Ariella Khi of Zamna
By Morgan Hines | May 6, 2025
As we count down to Phocuswright Europe, PhocusWire is shining the spotlight on a selection of conference speakers in a series of Q&As.   Read More
Technology’s role in furthering sustainable travel, economic inclusion
Opinion / Technology
Technology’s role in furthering sustainable travel, economic inclusion
By Ragnar Fjölnisson, Kaptio | April 28, 2025
Ragnar Fjölnisson, co-founder and chief product officer of Kaptio, explains why technology’s role in sustainable travel is more important than ever. Read More
How can DMOs address changing destination perception?
News / Online
How can DMOs address changing destination perception?
By Morgan Hines | April 23, 2025
While it’s not clear how inbound travel will change in the long term, in the near term, travelers’ understanding of what it means to book a trip to the U.S. is evolving. Read More
FTC sues Uber citing "deceptive" billing, cancellation policies
News / Online
FTC sues Uber citing "deceptive" billing, cancellation policies
By Morgan Hines | April 21, 2025
The complaint alleges that Uber charged users for its Uber One subscription without their consent and made it difficult to cancel. Read More
Sonder makes $50M in cost reductions including layoffs ahead of Marriott integration
News / Online
Sonder makes $50M in cost reductions including layoffs ahead of Marriott integration
By Abby Crotty | April 14, 2025
The short-term rental specialist will cut costs by reducing its workforce and implementing "software savings." Read More
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