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PhocusWire's in-depth coverage of the travel, tourism and hospitality industry with its distribution process and systems, featuring news, analysis, interviews, research and more.

News / Distribution

The value of customer centricity in loyalty as Millennials rise to the top

By Marisa Garcia | April 24, 2018

As Millennials advance in their careers, travel brands need to ensure their loyalty programs are... Read More

Opinion / Distribution

Booking.com will find it just as hard in activities as everyone else

By Douglas Quinby - Phocuswright | April 24, 2018

Last week saw back-to-back acquisitions of two leading reservation systems in the tours and activities... Read More

News / Distribution

Culture Trip raises $80 million, boosts senior team ahead of expansion plans

By Linda Fox | April 24, 2018

Culture Trip, a travel inspiration startup has announced $80M in Series B funding. The round was led... Read More

News / Distribution

Hotelchamp builds out platform for hotels through third-party services

By Rob Gill | April 24, 2018

Hotel booking specialist Hotelchamp is planning to make more third-party services available to clients... Read More

News / Distribution

Ctrip and AccorHotels expand partnership to enhance services for Chinese travelers

By Mitra Sorrells | April 23, 2018

The more than 300 million registered users that book trips through online travel agency Ctrip will now... Read More

News / Distribution

Scottish tour operator looks to Ctrip to boost Chinese inbound market

By Rob Gill | April 23, 2018

Scottish independent tour operator Rabbie’s Small Group Tours is hoping to tap into the Chinese... Read More

News / Distribution

Fizzle and flop or crackle and pop: Will blockchain in travel see mass adoption in 2018?

By Viewpoints | April 23, 2018

This is a viewpoint from Trond Vidar Bjorøy, blockchain investor and advisor. While there isn’t much... Read More

News / Distribution

PODCAST: Phocuswire PundIT Show #11

By Kevin May | April 22, 2018

It's now sinking in to many in the sector that they have probably just been through one of the most... Read More

News / Distribution

Tours tech land grab intensifies as TripAdvisor acquires Bokun

By Linda Fox | April 20, 2018

It wasn't that long ago that TripAdvisor boss Steve Kaufer was talking about making much more of its... Read More

News / Technology

Digital touchpoints should be as beautiful as they are useful

By Marisa Garcia | April 20, 2018

People build a curious devotion to the look of their favorite airline brands, and airlines have... Read More

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News / Finance

Ixigo acquires majority stake in Brevistay to expand hotel business

News / Technology

PhocusWire's travel tech news briefs: Airbnb, Yotel, IHG and more...

News / Online

Inside the Philippines’ most overlooked $36B digital market

News / Technology

Expedia Group chairman Barry Diller says AI won't replace humans

News / Technology

Architecture, pace, culture: Navigating travel's AI transition

September 9, 2025

Precision and predictability for travel marketing: Essential visitor intelligence to drive growth

In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More

August 19, 2025

Get real: The power of combining AI with authentic intelligence

Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More

May 6, 2025

Changing traveler patterns, evolving customer needs drive demand for travel insurance

Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More