Customer Relationship Management

News / Online

Tripadvisor CEO outlines new three-prong strategy

By Mitra Sorrells | February 16, 2023

New CEO Matt Goldberg provided details of the strategy, describing the overarching concept as creating a “modern media marketplace for travel.” Read More

News / Technology

Cendyn names new CEO

By Linda Fox | January 9, 2023

Blaha brings “executive-level experience” to the role from previous positions at technology companies including Khoros, Lone Wolf Technologies, PeopleAdmin and Aptean. Read More

News / Technology

RateGain rounds out offering with acquisition of Adara

By Linda Fox | January 3, 2023

The combination of RateGain and Adara will offer travel companies travel intent data as well as pricing and inventory intelligence. Read More

From Our Partners / Technology

Video: Key trends driving success in hospitality

By PhocusWire | November 29, 2022

Amadeus Hospitality’s Michael Yeomans explains how the company is investing in technology to support hoteliers of all types for the long term. Read More

News / Technology

SHR acquires hotel tech provider Avvio

By Mitra Sorrells | November 18, 2022

Founded in 2002, Avvio launched an artificial intelligence-powered booking engine in 2017, Allora, that provides personalized offers to guests from booking through check-in. Read More

Interview / Startups

Hot 25 Travel Startups for 2023: Swayed

By PhocusWire | November 15, 2022

By using guests’ device location, behavioral and transactional data, Swayed builds real-time intelligence on how people are spending time and money during their stay and then sends contextual and... Read More

News / Technology

My Method... How a CRM system helped Panache Cruises launch

By James Cole - Panache Cruises | October 27, 2022

Panache Cruises adopted a CRM system from TProfile that helped it launch on time with a slick and appealing customer service provision. Read More

News / Online

Phocuswright Conference 2022: The maturing rentals sector

By PhocusWire | October 17, 2022

Leaders from Vacasa, Evolve and Hostfully discuss the opportunities and challenges facing the short-term rental sector at The Phocuswright Conference 2022. Read More

Opinion / Technology

How hotels can use tech to turbocharge their reputation

By Róisín O'Keeffe - P3 | October 11, 2022

A seamless and personalized digital experience can help hotels build brand value. Read More

Event / Online

operation optimization how tech integrations changing future of revenue management

October 3, 2022

This free webinar will provides hoteliers with an understanding of what Cendyn calls the "revenue optimization trifecta" and how it can increase efficiencies and optimize demand. On Demand

News / Online

My Method... How a luxury hotel upped its online direct sales game

By Harriet McCarroll - onejourney | September 26, 2022

Influenced by learnings from high-end online retailers, Journey Hospitality's OneJourney has helped The Elms embrace e-commerce principles and more than double its revenue Read More

Opinion / Technology

Why the hotel chatbot is a must-have for data collection

By Elitza Stoilova - Umni | August 15, 2022

With the disappearance of third-party cookies, hotel website chatbots will be critical to the collecting of first- and zero-party data. Read More

News / Technology

Can a chatbot alone manage travel disruptions?

By Kathryn Walson | August 3, 2022

While chatbot technology in travel has evolved, it can't replace everything a live agent can accomplish. Read More

News / Online

Wyndham’s Julie White on distribution, loyalty and marketing

By PhocusWire | July 28, 2022

In the PhocusWire Studio at Phocuswright Europe 2022, White discusses her work with the global company’s managed and franchised properties across EMEA. Read More

News / Technology

Flyr Labs swoops up Newshore for airline e-commerce tech

By Linda Fox | July 15, 2022

Spain-based Newshore helps airlines improve the customer experience and boost online direct sales through its e-commerce, customer management and content management technology. Read More

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