Customer Relationship Management

Opinion / Online

Trip Planning 3.0 – this time it’s more than personal

By Manuel Hilty - Nezasa | September 13, 2019

Some survivors are learning from the past, making the most of today’s tech landscape to create fit-for-purpose planning and booking tools for today’s travelers. Read More

News / Online

WEBINAR REPLAY! Battle of the brand: How guest reviews steal the show

By PhocusWire | September 12, 2019

The webinar will showcase the results of multiple research efforts and emphasize the fact that investments in online reputation result in the highest return on investment. Read More

News / Online

VIDEO: How Booking.com will weave every element of a trip together

By Kevin May | September 12, 2019

Details of exactly how the giant will achieve its ambition to connect hotel guests with activities and transportation, plus a myriad of other travel-related services, are becoming clearer now. Read More

Interview / Technology

How I Got Here, episode 4 - Ethan Bernstein of Freebird

By Kevin May | September 12, 2019

The co-founder and CEO of Freebird, Ethan Bernstein, joins Kevin May and David Litwak for the latest episode. Read More

News / Online

VIDEO: The Points Guy on airline loyalty shifts and aviation pain points

By Kevin May | September 10, 2019

Brian Kelly is an influential figure in the world of airline loyalty, launching The Points Guy as a consumer guide in 2010 and now overseeing a sizeable media business. Read More

News / Technology

VIDEO: SITA on aviation's massive task to connect the digital dots

By Kevin May | September 9, 2019

PhocusWire spoke to SITA CEO Barbara Dalibard about the "digitalization" of passengers and both the opportunities and challenges facing the entire sector. Read More

Interview / Startups

STARTUP STAGE: Padlifter wants to connect vacation rental service providers

By Mitra Sorrells | September 6, 2019

Padlifter is a marketplace to connect vacation rental hosts with providers of services such as property management, security, marketing, maintenance, laundry, accounting and more. Read More

News / Technology

TripAdvisor will offer Wi-Fi services to restaurants to help their marketing efforts

By Mitra Sorrells | August 20, 2019

TripAdvisor Wi-Fi Plus is a new option to enable restaurants to offer free Wi-Fi to their guests in return for sharing their email or social media credential. Read More

Interview / Startups

STARTUP STAGE: Saba Hospitality builds tools to maximize guest and hotel staff engagement

By Mitra Sorrells | August 12, 2019

Saba Hospitality is building solutions for the hospitality industry using artificial intelligence and scalable chatbot technology. Read More

News / Online

TripAdvisor focuses on good news in Experiences as overall revenue continues to fall

By Kevin May | August 8, 2019

Revenue increased from $376 million to $422 million over the course of the first and second quarters of 2019 but year-over-year the business is down 3% in the comparable three-month periods. Read More

Interview / Online

Sounding Off: Damaging trust can take years to rebuild

By PhocusWire | August 2, 2019

CEOs walk a communications tightrope, where a loose word or two can trigger doubts in the minds of consumers that can last an age in business years. Read More

News / Online

Cruise line apps are igniting early onboard spending

By Tom Stieghorst - Travel Weekly | July 24, 2019

Cruise lines are expanding and refining their mobile device apps, and one result is a growing stream of onboard revenue as more people book activities through the app before boarding. Read More

News / Online

A tale of two startups - a booming tours and activities sector has a dark side

By Kevin May | July 23, 2019

For all the money pouring into the likes of GetYourGuide and Klook, spare a thought for other businesses that are finding the sector extremely tough. Read More

News / Online

Airbnb reaches seven out of ten properties available for instant booking

By Kevin May | July 18, 2019

The figure is a sizeable jump from 2016, when just one in three of Airbnb's properties could be secured straight away. Read More

Opinion / Technology

Industry innovation: Insider perspectives on how to make hospitality better

By Voyager HQ | July 5, 2019

While it’s certainly not guaranteed that the hospitality industry will maintain its decade-long period of growth, technology continues to be a vital part of the story. Read More

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