Customer Relationship Management

News / Online

TripAdvisor axes tickets to whale and dolphin parks

By Kevin May | October 2, 2019

TripAdvisor says attractions currently on sale on the site and subsidiary Viator that are found to breach the new rules will be removed over the next few months. Read More

News / Distribution

VIDEO: OpenJaw Technologies on airlines finding the path to retailing

By Kevin May | October 1, 2019

It would be fair to say that some airlines - some very big airlines, in fact - were unsure about the role of retail in their business models. Read More

News / Startups

VIDEO: Singapore Airlines on digital innovation, internal buy-in and prioritizing projects

By Linda Fox | October 1, 2019

Singapore Airlines' Jerome Thil talks to PhocusWire at the World Aviation Festival 2019 on recent digital initiatives and the airline's culture. Read More

News / Online

VIDEO: Volaris on building next-generation loyalty models

By Kevin May | September 30, 2019

PhocusWire spoke to Carolyn Prowse, chief commercial officer at Volaris, to find out how the airline approaches the retail model and where it can go next. Read More

News / Distribution

VIDEO: Pegasus Airlines on mobile, distribution ambitions and tech as a differentiator

By Linda Fox | September 26, 2019

PhocusWire talked to Pegasus Airlines CEO Mehmet Nane about customer centricity, distribution and mobile at the World Aviation Festival 2019 in London. Read More

News / Online

Thomas Cook's digital strategy - great ideas that came too late

By Kevin May | September 23, 2019

Years after when a serious strategy should have been considered, Thomas Cook finally hired its first chief digital officer in the shape of Marco Ryan. He was in the job less than 12 months. Read More

News / Technology

Thomas Cook collapses after investors pull the plug on survival package

By Kevin May | September 22, 2019

Plenty of factors have led to the tour operating giant's demise, including its failure, at crucial times, to grasp the complexities of IT and the wider digital world. Read More

Opinion / Online

What’s good for millennial travelers is good for all generations

By Matt Walker - LikeWhere | September 18, 2019

The soft boundary lines have come in this not-so-exact science of generation naming and these parameters no longer circumscribe the soundest foundation on which to base travel's marketing efforts. Read More

From Our Partners / Online

VIDEO: Facebook Messenger Business on airlines getting chatty

By PhocusWire | September 17, 2019

With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More

News / Distribution

VIDEO: Air France KLM on sales across social, China and being where customers are

By Linda Fox | September 16, 2019

PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More

From Our Partners / Technology

VIDEO: Infare on the importance of data and intelligence for airlines

By PhocusWire | September 16, 2019

Airlines sit on piles of data, perhaps more than any other element within the travel, tourism and hospitality industry. Read More

News / Technology

Beekeeper grabs $45M to add buzz to hotel staff communications

By Kevin May | September 16, 2019

The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More

Opinion / Online

Trip Planning 3.0 – this time it’s more than personal

By Manuel Hilty - Nezasa | September 13, 2019

Some survivors are learning from the past, making the most of today’s tech landscape to create fit-for-purpose planning and booking tools for today’s travelers. Read More

News / Online

WEBINAR REPLAY! Battle of the brand: How guest reviews steal the show

By PhocusWire | September 12, 2019

The webinar will showcase the results of multiple research efforts and emphasize the fact that investments in online reputation result in the highest return on investment. Read More

News / Online

VIDEO: How Booking.com will weave every element of a trip together

By Kevin May | September 12, 2019

Details of exactly how the giant will achieve its ambition to connect hotel guests with activities and transportation, plus a myriad of other travel-related services, are becoming clearer now. Read More

Most Popular
Latest Stories