Customer Relationship Management

News / Technology

VIDEO: 15below on taking traveler communications to the next level

By Linda Fox | October 9, 2019

At the World Aviation Festival 2019, PhocusWire spoke wiht 15below on the challenges of airline communications, especially during disruption. Read More

News / Distribution

VIDEO: Emirates on priorities and challenges for an airline's digital strategy

By Linda Fox | October 8, 2019

During the World Aviation Festival 2019, PhocusWire interviewed Alex Knigge, Emirates SVP of marketing and brand, whose role is to focus on the customer experience. Read More

From Our Partners / Online

What billions of GDS data signals tell us about traveler booking behavior

By Robert Brown - Travelport | October 7, 2019

The report investigates the six dominant traveler personas that make up global travel bookings – solo travelers, families, business travelers, couples, weekenders, and groups. Read More

From Our Partners / Online

REPORT: Building lifetime value in travel through travel recommendations

By Marisa Garcia - PhocusWire | October 3, 2019

We explore the power of personal recommendations in the travel sector, as well as the best way to convert travelers to brand advocates and how to best use tools like NPS to drive new customer... Read More

Interview / Online

How I Got Here, episode 7 - Tyler Dikman of LoungeBuddy

By Kevin May | October 3, 2019

Tyler Dikman of LoungeBuddy, which was recently acquired by American Express, joins David Litwak and Kevin May for the latest episode of How I Got Here. Read More

News / Online

TripAdvisor axes tickets to whale and dolphin parks

By Kevin May | October 2, 2019

TripAdvisor says attractions currently on sale on the site and subsidiary Viator that are found to breach the new rules will be removed over the next few months. Read More

News / Distribution

VIDEO: OpenJaw Technologies on airlines finding the path to retailing

By Kevin May | October 1, 2019

It would be fair to say that some airlines - some very big airlines, in fact - were unsure about the role of retail in their business models. Read More

News / Startups

VIDEO: Singapore Airlines on digital innovation, internal buy-in and prioritizing projects

By Linda Fox | October 1, 2019

Singapore Airlines' Jerome Thil talks to PhocusWire at the World Aviation Festival 2019 on recent digital initiatives and the airline's culture. Read More

News / Online

VIDEO: Volaris on building next-generation loyalty models

By Kevin May | September 30, 2019

PhocusWire spoke to Carolyn Prowse, chief commercial officer at Volaris, to find out how the airline approaches the retail model and where it can go next. Read More

News / Distribution

VIDEO: Pegasus Airlines on mobile, distribution ambitions and tech as a differentiator

By Linda Fox | September 26, 2019

PhocusWire talked to Pegasus Airlines CEO Mehmet Nane about customer centricity, distribution and mobile at the World Aviation Festival 2019 in London. Read More

News / Online

Thomas Cook's digital strategy - great ideas that came too late

By Kevin May | September 23, 2019

Years after when a serious strategy should have been considered, Thomas Cook finally hired its first chief digital officer in the shape of Marco Ryan. He was in the job less than 12 months. Read More

News / Technology

Thomas Cook collapses after investors pull the plug on survival package

By Kevin May | September 22, 2019

Plenty of factors have led to the tour operating giant's demise, including its failure, at crucial times, to grasp the complexities of IT and the wider digital world. Read More

Opinion / Online

What’s good for millennial travelers is good for all generations

By Matt Walker - LikeWhere | September 18, 2019

The soft boundary lines have come in this not-so-exact science of generation naming and these parameters no longer circumscribe the soundest foundation on which to base travel's marketing efforts. Read More

From Our Partners / Online

VIDEO: Facebook Messenger Business on airlines getting chatty

By PhocusWire | September 17, 2019

With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More

News / Distribution

VIDEO: Air France KLM on sales across social, China and being where customers are

By Linda Fox | September 16, 2019

PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More

Most Popular
Latest Stories