Customer Relationship Management

Interview / Startups

Hot 25 Startups 2020: Pilota

By PhocusWire | November 18, 2019

Pilota’s machine learning technology has the capabilities to accurately predict disruptions and automatically rebook a client on a back-up flight if there is a severe delay or cancellation. Read More

From Our Partners / Technology

Amadeus talks trends, Innovation and platform

By Mark Bedard | November 18, 2019

If the current hospitality industry could be summed up in a single word it could be this: evolution. Nearly everything we know about the guest and the industry is evolving. Read More

Opinion / Online

Curious where social media is going? The travel industry leads the way

By Martin Stoll - Sparkloft Media. | October 30, 2019

Travel and tourism has been leading content sharing well before the conception of today’s popular platforms; a consistent trend for years. Read More

From Our Partners / Online

Why zero‐friction is the future of the travel industry

By Facebook Business | October 24, 2019

The modern traveler expects nothing less than a frictionless experience and the travel companies that deliver this have the best chance of thriving in the future. Read More

News / Online

Asia Pacific losses mask Travelzoo’s overall revenue growth in Q3

By Steven Lerner | October 23, 2019

The travel deals business reported a 2.2% increase in revenue to $25.5 million for the third quarter of 2019 but missed analyst revenue expectations due to its lagging Asia Pacific operations. Read More

News / Technology

WEBINAR REPLAY! Why personalization is impossible in travel (and how to do it)

By PhocusWire | October 22, 2019

Where do you want to go next? Does your email inbox reflect that? If you’re like most travel consumers, the answer is a resounding, “no.” Read More

News / Technology

RateGain names Harmeet Singh as CEO, plots multiple acquisitions in platform ramp-up

By Kevin May | October 21, 2019

The arrival is being heralded as a significant appointment for the travel technology provider as it seeks to grow its presence in the U.S. and continue on its recent acquisition run. Read More

Interview / Online

Sounding Off: Reviews should be about quality, not quantity

By PhocusWire | October 18, 2019

The narrative around reviews has completely changed. It's no longer about volume but relevancy - something that is much harder to do. Read More

Interview / Online

How I Got Here, episode 9 - Henrik Zillmer of AirHelp

By Kevin May | October 17, 2019

Entertaining, unconventional and smart - founder and CEO of AirHelp, Henrik Zillmer, joins David Litwak and Kevin May for the latest episode of the How I Got Here podcast. Read More

Opinion / Technology

When it comes to LiDAR and the opportunities in travel, Elon Musk is wrong

By Sam Kamel - iinside | October 9, 2019

Rather than dramatically ringing the death knell for LiDAR, Musk's comments earlier this year merely underscore the fact that LiDAR has an awareness issue, no pun intended. Read More

News / Technology

VIDEO: 15below on taking traveler communications to the next level

By Linda Fox | October 9, 2019

At the World Aviation Festival 2019, PhocusWire spoke wiht 15below on the challenges of airline communications, especially during disruption. Read More

News / Distribution

VIDEO: Emirates on priorities and challenges for an airline's digital strategy

By Linda Fox | October 8, 2019

During the World Aviation Festival 2019, PhocusWire interviewed Alex Knigge, Emirates SVP of marketing and brand, whose role is to focus on the customer experience. Read More

From Our Partners / Online

What billions of GDS data signals tell us about traveler booking behavior

By Robert Brown - Travelport | October 7, 2019

The report investigates the six dominant traveler personas that make up global travel bookings – solo travelers, families, business travelers, couples, weekenders, and groups. Read More

From Our Partners / Online

REPORT: Building lifetime value in travel through travel recommendations

By Marisa Garcia - PhocusWire | October 3, 2019

We explore the power of personal recommendations in the travel sector, as well as the best way to convert travelers to brand advocates and how to best use tools like NPS to drive new customer... Read More

Interview / Online

How I Got Here, episode 7 - Tyler Dikman of LoungeBuddy

By Kevin May | October 3, 2019

Tyler Dikman of LoungeBuddy, which was recently acquired by American Express, joins David Litwak and Kevin May for the latest episode of How I Got Here. Read More

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